Deborah Anderson
Spring Creek,NV
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure quality position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals. Personable with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals. Personable leader with proven track record of success managing and leading social services programs. Skilled with program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals. Case Management and Utilization Management leadership with 15 years of functional leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals. Personable leader with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
20
20
years of professional experience
Work History
Director Case Management & Behavioral Health/Utilization Review Coordinator
Northeastern Nevada Regional Hospital
01.2016 - Current
- Developed and implemented training programs for case managers, educating patients upon discharge and reducing readmissions, with the readmission rate at a sustainable > 2.5%.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Utilized grant writing skills to secure additional program funding.
- Spearheaded fundraising efforts to support social and community service initiatives. On Board of Directors for local Hospice, Cancer, and State cancer organizations.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Developed and administered budgets, authorized expenditures and monitored financial indicators to improve profitability.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Devised and implemented cost-control plans to enhance department operations. Worked with case management and finance teams to reduce denials to 3.5 %,
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
Mercy Hospital
Director Social And Behavioral Services
01.2003 - 01.2016
- Followed all safety protocols and took necessary precautions while providing care.
- Updated medical records in EMR system and double-checked data for accuracy.
- Administered medications through injections and IVs in compliance with physician orders.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Conducted patient intake and triage procedures.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Collaborated with medical doctors and other healthcare professionals.
- Assisted with lifting and moving patients.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Delivered emotional support to patients and families.
- Provided patient families with post-medical care instructions.
- Educated patients and families about health conditions and treatments.
- Provided emotional support to patients and their families.
Education
Ph.D. - Psychology
05.2024
- GPA4.0
- Dean's List 2023
Master of Science - Counselor Education
12.2008
Bachelor of Science - Psychology
05.2005
Associate Degree in Nursing - LPN
05.1990
Skills
- Operational Standards
- Infection Control Procedures
- Quality Management
- Readmission Reduction
- HCHPS Performance Tracking
- Discharge Planning
- Bundled Payments
- Operational Procedures
- Press Ganey Measures
- Clinical Quality Incentives
- InterQual Admissions Criteria
- Communications Strategies
- Federal Laws
- Transitions of Care
- Interdisciplinary Care
- Operational Improvements
- Joint Commission Standards
- Crisis Prevention Intervention
- Quality Improvement
- Facility Operations
- Project Implementation
- Patient Health Information Access
- Direct Operations
- Set Organizational Policies
- Generate Reports
- Optimize Staff Performance
- Utilization
Timeline
Director Case Management & Behavioral Health/Utilization Review Coordinator - Northeastern Nevada Regional Hospital
01.2016 - Current
Mercy Hospital - Director Social And Behavioral Services
01.2003 - 01.2016
University of Arizona Global Campus - Ph.D., Psychology
NDSU - Master of Science, Counselor Education
VCSU - Bachelor of Science, Psychology
Maricopa Community Colleges - Mesa Community College - Associate Degree in Nursing, LPN
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