Deborah Anderson
Bonifay,FL
Summary
Accomplished Director of Professional Services at Concierge Home Care, enhancing client satisfaction through strategic initiatives. Expert in operations management and staff development, with a proven track record in advanced wound care. Demonstrated leadership and problem-solving skills, increase in operational efficiency.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director of Professional Services
Concierge Home Care
03.2021 - Current
- Led strategic initiatives to enhance service delivery and client satisfaction in home care operations.
- Streamlined onboarding processes for new clients, ensuring seamless transitions into care services.
- Developed training programs for staff, improving service quality and adherence to best practices.
- Collaborated with cross-functional teams to optimize resource allocation and operational efficiency.
Administrator
Signature Home Now
05.2017 - 03.2021
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Developed and maintained filing systems, ensuring easy access to critical documents and records.
- Coordinated schedules and meetings, optimizing time management for team members and executives.
- Assisted in budget tracking and expense reporting, contributing to accurate financial oversight.
Administrator
Community Home Health
04.2016 - 05.2017
- Implemented office management procedures that improved workflow and communication across departments.
- Analyzed administrative workflows, identifying areas for improvement that increased overall effectiveness.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Home Health RN Case Manager
Gentiva Home Health
04.2011 - 04.2016
- Coordinated patient care plans with multidisciplinary teams to enhance treatment efficacy.
- Conducted comprehensive health assessments to evaluate patient needs and develop appropriate interventions.
- Utilized electronic health record systems to maintain accurate patient documentation and ensure compliance with regulations.
- Facilitated family education sessions to promote understanding of care plans and empower patient self-management.
- Monitored patient progress, adjusting care plans based on ongoing assessments and feedback from healthcare providers.
- Collaborated with external agencies to coordinate resources and services for patients requiring additional support.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
- Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
Field RN
NHC Home Care
09.2009 - 04.2011
- Administer comprehensive patient care, including medication management and vital sign monitoring.
- Collaborate with multidisciplinary teams to develop individualized care plans for patients.
- Educate patients and families on health management, disease prevention, and treatment options.
- Mentor junior nurses in clinical procedures and best practices to enhance team performance.
- Conduct thorough assessments to identify patient needs and initiate appropriate interventions.
- Implement infection control protocols to ensure a safe healthcare environment for patients and staff.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Director of Nursing
Community Home Health
06.2002 - 07.2009
- Directed nursing staff to ensure compliance with regulatory standards and best practices.
- Developed and implemented patient care protocols to enhance overall quality of care.
- Analyzed patient care data to identify trends and implement necessary improvements.
- Managed budgeting and resource allocation for nursing departments efficiently.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
Senior Case Manager
Community Home Health
01.2000 - 06.2002
- Led case management initiatives to improve client outcomes and service delivery efficiency.
- Developed and implemented comprehensive care plans tailored to individual client needs.
- Mentored junior case managers, fostering professional growth and enhancing team performance.
- Collaborated with multidisciplinary teams to coordinate services and resources for clients.
- Analyzed client data to identify trends, informing strategic decision-making processes.
- Advocated for clients' rights and needs, ensuring access to essential services and resources.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Assistant Director of Nursing
Community Home Health
10.1997 - 01.2000
- Mentored nursing staff, fostering professional development and improving team performance.
- Collaborated with interdisciplinary teams to ensure comprehensive patient assessments and interventions.
- Evaluated clinical outcomes, driving quality improvement initiatives across nursing operations.
- Coordinated training programs for new hires, enhancing onboarding efficiency and compliance with standards.
- Managed budgetary oversight, ensuring alignment of resources with departmental goals and objectives.
- Advocated for best practices in nursing care, influencing policy changes within the organization.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
Field RN
Community Home Health
02.1995 - 10.1997
- Streamline workflow processes to improve efficiency in patient care delivery and documentation.
- Lead quality improvement initiatives aimed at enhancing patient outcomes and satisfaction levels.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
RN Floor Nurse
Southeast Alabama Medical Center, SAMC
05.1993 - 02.1995
- Administered medications and monitored patient responses to treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies.
- Implemented infection control measures, enhancing patient safety standards.
- Conducted thorough assessments, ensuring timely interventions for diverse patient needs.
- Educated patients and families on health management and post-discharge care plans.
- Reduced medication errors through vigilant monitoring and proper documentation of administered treatments.
- Maintained accurate records of residents' healthcare treatments and responses.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Bachelor of Science - Nursing
Florida State University
Tallahassee, FL05-1993
Associate of Arts - General Studies
Chipola College
Marianna, FL05-1991
Skills
- Customer satisfaction
- Operations management
- Sales support
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Adaptability and flexibility
- Customer relationship management
- Conflict resolution
- Staff selection and development
- Staff management
- Task delegation
- Quality control
- Comprehensive documentation skills
- Basic life support
- Diabetes management
- Home health care
- Medication and IV administration
- Advanced wound care
- IV administration proficiency
- Patient assessments
- Physical assessments
- Intravenous therapy
- Licensed RN
- Medication management
- Nursing staff leadership
- ADL assistance
Certification
- Chemotherapy Certification, SAMC May 1993 to Feb 1995
- Current BLS certification
- Current RN License
Timeline
Director of Professional Services
Concierge Home Care
03.2021 - Current
Administrator
Signature Home Now
05.2017 - 03.2021
Administrator
Community Home Health
04.2016 - 05.2017
Home Health RN Case Manager
Gentiva Home Health
04.2011 - 04.2016
Field RN
NHC Home Care
09.2009 - 04.2011
Director of Nursing
Community Home Health
06.2002 - 07.2009
Senior Case Manager
Community Home Health
01.2000 - 06.2002
Assistant Director of Nursing
Community Home Health
10.1997 - 01.2000
Field RN
Community Home Health
02.1995 - 10.1997
RN Floor Nurse
Southeast Alabama Medical Center, SAMC
05.1993 - 02.1995
Bachelor of Science - Nursing
Florida State University
Associate of Arts - General Studies
Chipola College