Deborah Andrews
BLACK JACK,MO
Summary
Successful at streamlining information management, recordkeeping and document handling processes. Detail-oriented administrative professional reliable in keeping records updated and compliant with strict standards. Diligent and forward-thinking professional with attentive and team-oriented nature. Handles stress well and quickly flexes with changing demands to consistently meet objectives. Trained in information security and best practices Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Patient Financial Representative
SSM Health
01.2024 - Current
- Served as a liaison between patients, providers, and insurance companies, facilitating communication around financial matters.
- Assisted in training new employees on department procedures, contributing to the development of a skilled workforce within the organization.
- Demonstrated strong problem-solving skills by resolving complex billing issues for both insured and self-pay patients.
- Supplied managers with [Type] reports meeting regulatory requirements.
Patient Access Representative
Mercy Hospital St. Louis
07.2023 - 01.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
SSM Health
11.2016 - 11.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Meeting productive of 56 accounts or more .
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Urgent Care , and Emergency Department
Community Living Supervisor
Easter Seals Midwest
05.2008 - 05.2016
- Maintained adequate staffing ratios by preparing monthly staff schedule based on approved ISL or group home staffing patterns and managed overtime within limits.
- Delivered at-home direct support to clients with developmental disabilities.
- Compiled, organized and reported on community behavioral data.
- Worked as fill-in direct care staff in homes.
- Completed work schedule for staff of 20
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
Developmental Assistant 2
Bellefontaine Habilitation Center
07.1994 - 09.2008
- Developed and implemented methods to evaluate training results to determine learner competency.
- Collaborated with subject matter experts to support accurate and thorough content.
- Conducted training needs analysis to identify knowledge, skills and competencies required to complete job tasks.
- Supervise direct care staff
- Act as DA3 in their absence
- Order and pass medication to patients
Education
Diploma - Pharmacy Technician
St Louis College of Health Careers
08.2014
High School Diploma -
Hazelwood Central High School
Florissant, MO06.1991
Skills
- Patient Needs Assessment and Referral
- Registration and Scheduling
- Providing Information and Resources
- Documenting and Recording Information
- Microsoft Office
- Gathering Information from Patients
- Verbal and Written Communication
- Clerical and Filing Support
- Benefits Explanation
- Insurance Authorizations
- Medical Terminology
- Patient Registration
- Word Processing
- Outbound Calling
- Claims Handling and Coverage Verification
- Patient Confidentiality and Data Security
- HIPAA Compliance
- Time management expertise
- Insurance Verification
- Strong analytical skills
- Payment Processing
- Medical billing knowledge
- Software Navigation
- Customer Service
- Verbal and written communication
- Claims Processing
- Debt Collection Techniques
- Data entry proficiency
- Filing and data archiving
- Payment Collection
- Issue Research
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Updating Customer Accounts
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Timeline
Patient Financial Representative
SSM Health
01.2024 - Current
Patient Access Representative
Mercy Hospital St. Louis
07.2023 - 01.2024
Patient Access Representative
SSM Health
11.2016 - 11.2022
Community Living Supervisor
Easter Seals Midwest
05.2008 - 05.2016
Developmental Assistant 2
Bellefontaine Habilitation Center
07.1994 - 09.2008
Diploma - Pharmacy Technician
St Louis College of Health Careers
High School Diploma -
Hazelwood Central High School