Deborah Arnold
Duncanville,TX
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry.
Overview
33
33
years of professional experience
Work History
Senior Group Travel Agent
Nexion
09.2011 - 02.2013
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Sold, printed and issued tickets to guests.
Customer Service Representative
American Airlines
04.1980 - 08.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
David W Carter High School
Dallas, TX05.1972
Skills
- Credit Card Payments
- Retail Sales
- High-Volume Environments
- Travel Itineraries
- Interpersonal Communications
- Alternative Transportation
- Employee Performance Evaluations
- International Reservations
- Guest Satisfaction
- Hotel Booking
- Active Listening
- Reservation Management
- International and Domestic Travel
- Hotel Accommodations
- Travel Bookings Processes
- VIP Support
Timeline
Senior Group Travel Agent
Nexion
09.2011 - 02.2013
Customer Service Representative
American Airlines
04.1980 - 08.2004
High School Diploma -
David W Carter High School
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