Deborah A Sarmir
Royse City,TX
Summary
Looking for a position that will allow for growth, work life balance, and a sense of accomplishment. One where there is opportunity for making a difference.
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
4
4
years of professional experience
Work History
Collections Administrative Assistant
Rockwall Central Appraisal District
01.2022 - Current
- Supported the employees in the collections department in order to provide assistance to the homeowners of Rockwall County regarding their property taxes
- Handle collections department including payments, refunds, daily balancing, deposit drops, and overseeing the counter employees
- Enter VIT monthly statements and yearly declarations, create new accounts for vehicle dealers
- Enter homeowner mailing address changes
- Enter all protests and evidence, schedule informal hearings for all protests
- Answer customer questions and concerns
- Coordinate Installment agreements and maintenance
- Train new hires and continual training for current employees
- Verify Exemption Application information
- Currently seeking certification/licensure for Certified Tax Assessor Collector License
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
Scheduler and Clerk
Penn Medicine
01.2021 - 01.2022
- Coordinated provider schedules and patient needs for seven different offices and 23 different providers in a range of specializations
- Schedule patient appointments
- Verification of patient insurance information
- Answer customer calls and take provider messages
- Take patient payments
Emergency Room - Patient Care
Penn Medicine
01.2021 - 12.2021
- Provide patients with the best care possible in a wide range of possible situations in the areas only level 1 trauma center
- Provide patient care and safety
- Take patient vital statistics
- Support patient mobility and provide safe ambulation practices
- Run urinalysis testing
- Apply splints to injuries when necessary
- Provide CPR in emergency situations
- Assist providers and nurses in trauma situations
- Provide wound care and cleaning
- Assist nurses in other tasks as needed
Education
Master of Science - Marriage and Family Therapy
Capella University
Atlanta, GA01.2026
Bachelor of Arts - Theatre - Stage Management
Otterbein University
Westerville, OH01.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Critical Thinking
- Strong Problem Solver
- Microsoft Office Suite
- Professional Communication
- Database entry
Affiliations
- National Society of Leadership and Success
- International Honor Society for Marriage and Family Therapy
Timeline
Collections Administrative Assistant
Rockwall Central Appraisal District
01.2022 - Current
Scheduler and Clerk
Penn Medicine
01.2021 - 01.2022
Emergency Room - Patient Care
Penn Medicine
01.2021 - 12.2021
Bachelor of Arts - Theatre - Stage Management
Otterbein University
Master of Science - Marriage and Family Therapy
Capella University
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