Deborah Asiago
Atlanta,GA
Summary
Highly motivated and results-driven Customer Service Specialist with a proven track record of delivering exceptional service in remote work environments. Over 5 years of experience in customer-facing roles, managing high-volume inquiries, resolving complex issues, and providing clear, empathetic communication. Expertise in utilizing digital tools and CRM systems to drive efficiency and maintain superior client relationships. Passionate about leveraging strong organizational and multitasking skills to contribute to team success while providing outstanding service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allied Universal
08.2023 - Current
- Deliver exceptional service through phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Manage a high volume of inbound calls with professionalism, accuracy, and timely solutions
- Utilize CRM software (Salesforce, Zendesk) to document interactions, track progress, and ensure efficient issue resolution
- Collaborate with cross-functional teams to troubleshoot complex customer issues and provide solutions
- Demonstrate excellent communication and problem-solving skills, consistently ensuring positive customer experiences
Work-from-Home Position
Connexus
11.2022 - 07.2024
- Collaborated with remote teams to meet business goals and ensure effective communication through platforms like Zoom, Slack, and Microsoft Teams
- Self-managed workload while maintaining productivity and meeting deadlines using tools such as Trello and Asana
- Contributed to continuous process improvements through feedback and regular communication with team members
Customer Support Specialist
Clear Capital
05.2020 - 11.2022
- Coordinated with appraisers and lenders to facilitate the ordering, tracking, and delivery of appraisal reports
- Managed a high volume of communications with clients, ensuring timely and accurate updates
- Negotiated deadlines and pricing to meet customer closing dates, ensuring satisfaction and service quality
- Maintained accurate records and tracked orders to ensure on-time delivery of reports
- Collaborated with internal teams to resolve issues and streamline processes
Customer Service Representative
CoreLogic
06.2018 - 04.2020
- Managed inbound customer inquiries, resolving complaints via phone and email in a high-pressure environment
- Acted as the primary liaison between customers and appraisers, ensuring smooth communication and issue resolution
- Updated and maintained customer information in company systems, ensuring accuracy and privacy
- Worked closely with the customer service manager to uphold quality service standards and improve customer satisfaction
Education
Associate of Science - Business Management
Minneapolis Community and Technical College
Minneapolis, MNHigh School Diploma -
Arlington Senior High School
St. Paul, MNSkills
- Remote work expertise
- Customer-Centric
- Tech-savvy
- Time management
- Problem-solving
- Adaptability
- CRM systems
- Project Management Tools
- Communication platforms
- Office Tools
References
Available upon request.
Timeline
Customer Service Representative
Allied Universal
08.2023 - Current
Work-from-Home Position
Connexus
11.2022 - 07.2024
Customer Support Specialist
Clear Capital
05.2020 - 11.2022
Customer Service Representative
CoreLogic
06.2018 - 04.2020
Associate of Science - Business Management
Minneapolis Community and Technical College
High School Diploma -
Arlington Senior High School
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