DEBORAH A. WHITT
Summary
An organized, detail orientated and a self-started able to multi-task to accomplish multiple tasks while remaining calm under pressure. Very well experience in customer service skills, call center, procedures and policy changes. Seeking new adventure, and position working remotely from home.
Offering strong foundation in administrative support and client service, eager to learn and develop in professional healthcare setting. Delivers analytical skills and keen eye for detail, ensuring compliance with industry standards. Ready to use and develop problem-solving and communication skills in scheduling or medical office role[Desired Position] role.
Overview
18
18
years of professional experience
Work History
Practice Specialist II - MOS
Mission Urology
07.2024 - Current
- Utilized advanced clinical skills in specialty areas, providing expert guidance to colleagues seeking consultation or assistance with challenging cases.
- Reduced wait times and improved patient flow by optimizing scheduling processes and resource allocation.
- Developed strong relationships with community partners, expanding access to resources for patients facing social determinants of health barriers.
- Assisted in the recruitment of qualified professionals aligned with the practice''s mission and values, ensuring a strong workforce committed to delivering exceptional care.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Surgery Scheduler
Mission Health
01.2015 - 01.2017
- Responsible for scheduling of surgery procedures for all physician's, ensuring accuracy, calling representatives for surgery, and notifications to Physicians and Staff of the date, place and time
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated daily operating room calendars with accurate appointment schedules.
Accounts Receivable
Ohio Electric
01.2012 - 01.2015
- Responsible for accounting for processing all incoming payments, credits, billing, directly dealing with customers on a daily basic
- Responsible for month end closing and year end closing
- Enhanced cash flow by diligently managing accounts receivable and maintaining accurate records.
- Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.
Head Financial/Secretary
Hamrick's
01.2007 - 01.2013
- Responsible for cash deposits, ledger work, financial accountable of monies, and deposits
- Supervisor over cashier's and financial personnel
- Hiring of new employees, orientation, safety data sheets for the company
- Received dues, fees and payments and provided transaction receipts.
- Verified processing information and deposited received funds into organizational account.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
Education
Degree - ICD-10 Terminology
Penn Foster College
01.2015
Degree - Medical Lab Phlebotomy
AB Tech MAHEC Program
01.2002
Skills
- Payroll
- Billing
- Scheduling
- Surgery Scheduling
- Head Financial
- ICD-10 Terminology
- Networking Skills
- Customer Service
- Call Center
- Accounts Receivable
- Human Resources
- Medical Terminology
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Certified in CPR/AED
- HIPAA guidelines
Timeline
Practice Specialist II - MOS
Mission Urology
07.2024 - Current
Surgery Scheduler
Mission Health
01.2015 - 01.2017
Accounts Receivable
Ohio Electric
01.2012 - 01.2015
Head Financial/Secretary
Hamrick's
01.2007 - 01.2013
Degree - Medical Lab Phlebotomy
AB Tech MAHEC Program
Degree - ICD-10 Terminology
Penn Foster College
Similar Profiles
Mickey DayeMickey Daye
Medical Office Coordinator at Mission Health System / Mission UrologyMedical Office Coordinator at Mission Health System / Mission Urology
Kandace PlattsKandace Platts
LPN at Urology Consultants North Shore/MGB UrologyLPN at Urology Consultants North Shore/MGB Urology
Nilamani MahantaNilamani Mahanta
Joint Director (IT) at Office of the Mission Director, Ayushman Bharat Digital Mission (ABDM), Assam, Health & Family Welfare Department, Government of AssamJoint Director (IT) at Office of the Mission Director, Ayushman Bharat Digital Mission (ABDM), Assam, Health & Family Welfare Department, Government of Assam
Cametria EubanksCametria Eubanks
Medical Office Coordinator at Res CareMedical Office Coordinator at Res Care
Rochelle TuckerRochelle Tucker
Nursing Educator Instructor at Riverside University Health System Medical CenterNursing Educator Instructor at Riverside University Health System Medical Center