Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Bady

Spring Hill,TN

Summary

Diligent Member Service Representative with 14 years experience working effectively with diverse members and individual needs. Competent in listening to member needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Motivated to maintaining member satisfaction and contribute to company success.

Overview

15
15
years of professional experience

Work History

Member Service Representative

Liberty Federal Credit Union
Spring Hill, TN
05.2021 - 08.2023
  • Managed administrative requirements to keep records up to date and complete timely forms for member needs.
  • Evaluated member account information to assess current issues and determine potential solutions.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Delivered prompt, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained accurate records of member interactions and transactions.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Kept service area clean and neat with well-stocked supplies and fliers.
  • Memorized company products and services to answer member questions quickly an capitalize on upsell opportunities.
  • Experienced vault teller.
  • Lobby concierge

Member Service Representative II

Southeast Financial Credit Union
Franklin, TN
03.2008 - 03.2020
  • Managed administrative requirements to keep records up to date and complete timely forms for member needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Assisted members in resolving account problems and navigate internal systems to handle routine needs.
  • Delivered prompt, friendly and knowledgeable service for routine questions and service complaints.
  • Kept member service area clean and neat with well-stocked supplies and fliers.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Experienced vault teller.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.

Education

GED -

Illinois Central College
East Peoria, IL
02.1984

Skills

  • Assisting members in branch and on the telephone with problems, concerns and inquiries
  • Processing deposits, credit card and loan payments
  • Performing file maintenance for accounts, including changes in paperwork and in the computer system
  • Processing stop payments, check holds, and fraud disputes
  • Opening member accounts including Business, Estate and HSA accounts
  • Cross sell credit union products and services
  • Experienced vault teller
  • In charge of balancing and replenishment of ATM and coin counter machine
  • Opening Traditional, Roth and Coverdell IRA's
  • Shared responsibilities in continuing training and support for new hire tellers
  • Performed quarterly security alarm testing for the branch
  • Assisting members with incoming and outgoing wire transfers

Timeline

Member Service Representative

Liberty Federal Credit Union
05.2021 - 08.2023

Member Service Representative II

Southeast Financial Credit Union
03.2008 - 03.2020

GED -

Illinois Central College

Similar Profiles

CREATE PROFILE
Deborah Bady