Deborah Bady
Spring Hill,TN
Summary
Diligent Member Service Representative with 14 years experience working effectively with diverse members and individual needs. Competent in listening to member needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Motivated to maintaining member satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Liberty Federal Credit Union
Spring Hill, TN
05.2021 - 08.2023
- Managed administrative requirements to keep records up to date and complete timely forms for member needs.
- Evaluated member account information to assess current issues and determine potential solutions.
- Assisted in maintaining accurate records by verifying and updating member account information.
- Delivered prompt, friendly and knowledgeable service for routine questions and service complaints.
- Maintained accurate records of member interactions and transactions.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Kept service area clean and neat with well-stocked supplies and fliers.
- Memorized company products and services to answer member questions quickly an capitalize on upsell opportunities.
- Experienced vault teller.
- Lobby concierge
Member Service Representative II
Southeast Financial Credit Union
Franklin, TN
03.2008 - 03.2020
- Managed administrative requirements to keep records up to date and complete timely forms for member needs.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted in maintaining accurate records by verifying and updating member account information.
- Assisted members in resolving account problems and navigate internal systems to handle routine needs.
- Delivered prompt, friendly and knowledgeable service for routine questions and service complaints.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Experienced vault teller.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Education
GED -
Illinois Central College
East Peoria, IL02.1984
Skills
- Assisting members in branch and on the telephone with problems, concerns and inquiries
- Processing deposits, credit card and loan payments
- Performing file maintenance for accounts, including changes in paperwork and in the computer system
- Processing stop payments, check holds, and fraud disputes
- Opening member accounts including Business, Estate and HSA accounts
- Cross sell credit union products and services
- Experienced vault teller
- In charge of balancing and replenishment of ATM and coin counter machine
- Opening Traditional, Roth and Coverdell IRA's
- Shared responsibilities in continuing training and support for new hire tellers
- Performed quarterly security alarm testing for the branch
- Assisting members with incoming and outgoing wire transfers
Timeline
Member Service Representative
Liberty Federal Credit Union
05.2021 - 08.2023
Member Service Representative II
Southeast Financial Credit Union
03.2008 - 03.2020
GED -
Illinois Central College
Similar Profiles
Hillary McDonaldHillary McDonald
Account Service Representative at Liberty Federal Credit UnionAccount Service Representative at Liberty Federal Credit Union
Brianna AlleyBrianna Alley
Member Service Representative at Liberty Federal Credit UnionMember Service Representative at Liberty Federal Credit Union
JENNIFER TIMMONSJENNIFER TIMMONS
Assistant Manager at Fort Liberty Federal Credit UnionAssistant Manager at Fort Liberty Federal Credit Union