Deborah Ballard
Chula Vista,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Mystery Shopper
Market Force, Advanced Feedback, Mercantile
01.2018 - Current
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
- Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.
- Contributed to the development of effective marketing strategies through analyzing promotional materials and tactics within stores.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Supported business growth by identifying sales opportunities, product placement, and store layout effectiveness during visits.
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
- Assisted in the identification of potential compliance issues by thoroughly examining store policies and procedures during visits.
- Strengthened brand reputation by ensuring consistent implementation of company standards across multiple locations.
- Provided valuable insights on customer experience improvements by observing staff behavior, attitude, and efficiency during interactions with customers.
- Aided in developing targeted training programs for employees based on collected data and identified areas that required improvement.
- Facilitated better understanding of customer preferences through evaluating product offerings, displays, signage, and overall presentation within stores.
- Analyzed competitor strategies by conducting covert assessments of product prices, promotions, store layouts, and customer interactions at rival locations.
- Influenced positive change in employee performance through timely communication of evaluation results to clients for immediate action plans implementation.
- Participated in diverse industries assignments including restaurants, grocery stores, retail shops which broadened the understanding of different businesses and their unique requirements.
- Collaborated with a network of fellow mystery shoppers, sharing best practices and industry insights to maximize overall effectiveness in assignments.
- Utilized various tools for data capture such as photography, audio recordings, or mobile applications to ensure comprehensive documentation during mystery shopping visits.
Child Development Worker
County Of San Diego Health & Human Services Agency
06.2014 - 05.2022
- Enhanced children''s development by implementing age-appropriate activities and learning experiences.
- Promoted social skills development through group games and collaborative projects.
- Improved language skills in young learners by introducing storytelling sessions and interactive reading exercises.
- Boosted cognitive abilities with engaging puzzles, memory games, and problem-solving tasks.
- Supported emotional growth by teaching empathy, conflict resolution techniques, and effective communication strategies.
- Contributed to a safe learning environment by maintaining clean classrooms and closely supervising children during activities.
- Collaborated with multidisciplinary teams to develop comprehensive support plans for children with special needs.
- Assisted in the creation of individualized lesson plans based on each child''s unique needs and developmental milestones.
- Fostered creativity and self-expression through art, music, and dramatic play activities.
Caregiver, Special Needs
California Department Of Education For Special Nee
01.2004 - 01.2014
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Improved clients'' communication skills through tailored speech therapy exercises and activities.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Supported clients'' educational goals through active participation in school activities and events.
- Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Served as a reliable resource for families in navigating community support services and resources relevant to their loved one''s unique needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Evaluated client progress toward established annual and quarterly goals.
- Offered respite care for families to support well-being and prevent burnout.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Bachelor's Degree - Child Development Special Education Needs
National University College - Bayamon
Bayamon, PR06.2001
Skills
- Organization
- Troubleshooting
- Written communication
- Process Improvement
- Adaptability
- Attention to detail
- Interpersonal skills
- Professionalism
- Critical thinking
- Multitasking
- Assertiveness
- Decision-making
Timeline
Mystery Shopper
Market Force, Advanced Feedback, Mercantile
01.2018 - Current
Child Development Worker
County Of San Diego Health & Human Services Agency
06.2014 - 05.2022
Caregiver, Special Needs
California Department Of Education For Special Nee
01.2004 - 01.2014
Bachelor's Degree - Child Development Special Education Needs
National University College - Bayamon
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