Deborah Banks
Middletown
Summary
Dynamic professional with a proven track record at Kohl's, excelling in efficient order picking and enhancing customer satisfaction. Skilled in returns processing and fostering teamwork, I bring an optimistic outlook and a commitment to maintaining high-quality standards. Adept at managing inventory and building strong client relationships through exceptional service.
Overview
23
23
years of professional experience
Work History
Material Handler
Kohl's
10.2012 - 09.2025
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Increased customer satisfaction by accurately and promptly processing orders.
- Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
Shift Lead Manager
Thorntons
02.2007 - 09.2012
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
Accounts Receivable Clerk
DNA Diagnostics Center
04.2002 - 11.2006
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Health Care Administration
University of Phoenix
Tempe, AZ03-2016
Skills
- Efficient order picking
- Vendor policy alignment
- Receiving
- Returns processing expertise
- Optimistic outlook
Accomplishments
- Supervised team of 7 staff members.
- Achieved Vendor Compliance goals by completing violations with accuracy and efficiency.
Timeline
Material Handler
Kohl's
10.2012 - 09.2025
Shift Lead Manager
Thorntons
02.2007 - 09.2012
Accounts Receivable Clerk
DNA Diagnostics Center
04.2002 - 11.2006
Health Care Administration
University of Phoenix