Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Barney

Bloomington,MN

Summary

Accomplished Assistant Manager with a proven track record at Little Caesars, enhancing customer satisfaction and loyalty through expert money handling and superior customer relations. Fostered a positive work environment, significantly improving team motivation and product knowledge. Achieved notable success in reducing discrepancies and increasing repeat business, demonstrating a balanced blend of hard and soft skills.

Overview

29
29
years of professional experience

Work History

Assistant Manager

Little Caesars
09.2005 - 10.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.\
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager

Dominos Pizza Inc.
12.1997 - 06.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Customer Service Manager

Whataburger
09.1991 - 12.1997
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Kept accurate records to document customer service actions and discussions.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager, Customer Service

McDonalds
01.1981 - 05.1984
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
  • Reduced wait times for customers through efficient task delegation and resource allocation.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

General Studies

Perham High School
Perham, MN
06.1974

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge

Timeline

Assistant Manager

Little Caesars
09.2005 - 10.2009

Assistant Manager

Dominos Pizza Inc.
12.1997 - 06.2005

Customer Service Manager

Whataburger
09.1991 - 12.1997

Assistant Manager, Customer Service

McDonalds
01.1981 - 05.1984

General Studies

Perham High School

Similar Profiles

CREATE PROFILE
Deborah Barney