Deborah Barreto Nieves
AGUADILLA,PR
Summary
Self-motivated Agent with 25-year progressive career in air cargo.
Offering proven excellence in Customer Service and communication skills. Proficient using many sofware to track customer data. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.Overview
31
31
years of professional experience
1
1
Certification
Work History
Sr. Int'l Docs Agent
FedEx Express
AGUADILLA, PR
06.1999 - Current
- Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international import/export freight which includes freight held "in-bond" per customers' request for broker-select clearance option. Performs other duties as assigned.
- Freight manifest reconciliation
- Safety Coordinator
- · Conduct safety meetings.
- · Perform safety minutes.
- Maintain all records in safety binder
- · maintain safety bulletin board up today.
- · Coordinate Safety Inspections and certifications.
Receptionist
Radiological Center
AGUADILLA, PR
03.1993 - 06.1999
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Answered incoming calls in a professional manner.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Performed quality assurance checks on all submitted documents prior to submission for processing.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Education
Bachelor of Science - Criminal Justice
Inter American University of Aguadilla
Aguadilla, PR05-2006
Skills
- Information Documentation
- Customer Complaint Resolution
- Resolving Customer Issues
- Public Speaking
- Problem-Solving
- Clear Communication
- Positive Attitude
- Organizational Skills
- Meeting Coordination
- Customer Service Abilities
- Strong Communication Abilities
- Ensuring Customer Satisfaction
- Relationship Building
- Recordkeeping Proficiency
- Documenting Information
- Problem-Solving Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
LEC ENVIRONMENTAL:
assist in the management of overall environmental compliance. Course consists of topics related to policy and administrative procedures, air quality, chemical inventory, agency inspections, managing waste, water quality and spill prevention and response.
Dangerous goods specialist:
Dangerous Goods (DG) responsibilities, policies and procedures.
BLOODBORNE PLAN FOR FISRT AID RESPONDERS:
Defines bloodborne pathogens and outlines how affected Express employees are provided with the proper equipment and resources for responding safely and responsibly to situations that may involve exposure to blood and other body fluids on the job.
SAFE WORK METHODS:
work environment and how safety applies to tasks you will perform. This course will review the importance of safe work methods, identify possible causes of back injuries and identify the rules for safe package handling
QUALITY DRIVEN SAFETY TEAMS:
fundamentals of QDST, the roles/responsibilities of a team member, and the resources and tools that help QDSTs promote safety awareness.
Timeline
Sr. Int'l Docs Agent
FedEx Express
06.1999 - Current
Receptionist
Radiological Center
03.1993 - 06.1999
Bachelor of Science - Criminal Justice
Inter American University of Aguadilla