Deborah Bauer
Marcellus,MI
Summary
Clinical professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration, ensuring seamless communication and patient satisfaction. Adapt at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Strong skills in patient advocacy, healthcare administration, and multidisciplinary team integration. Reliable and flexible, known for maintaining high standards and delivering outcomes that exceed expectations.
Overview
21
21
years of professional experience
Work History
Clinical Liaison/Director of Admissions
Trinity Health
04.2021 - Current
- Maintained overall census for a 78-bed skilled nursing and long-term care community.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility. Completed on-site assessments for viable referrals. Educated families, patients on the admission/discharge process.
- Educated patients and families on Medicare, Medicaid and Managed Care benefits. Initiate prior authorizations.
- Conducted thorough assessments of patients medical histories, diagnoses, prognoses, medications and treatment goals to determine eligibility for specific programs or services.
- Facilitated seamless transitions of care for patients entering rehabilitation services, including coordination of care with team.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility's programs and services.
- Evaluated patient satisfaction and made suggestions for changes or improvements. Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
Marketing Admissions Director
Wittenberg Village
08.2016 - 04.2021
- Orchestrated admission processes including determination of patients clinical and financial eligibility for potential residency for a 120-bed skilled nursing and 36 room assisted living facilities.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Executed marketing events on campus and in the community to promote the continuum of care.
- Responded to and investigated complaints and concerns of patients.
Certified Medical Assistant
Lakeshore Bone and Joint Institute
11.2015 - 07.2016
- Provided direction for patient flow, assistance with patient care and preparation. Taught patients about medications, procedures, and care plan instructions.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Certified Medical Assistant
Cardiovascular Associates of Southern Indiana
08.2004 - 08.2014
- Responsible for training of new employees.
- Accurately recorded and updated comprehensive medical histories for an average of 30 patients daily, ensuring compliance with HIPAA regulations and supporting accurate diagnoses.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various in office procedures and cardiac testing.
- Customer service including scheduling procedures and surgeries. Obtained insurance prior authorizations.
- Streamlined charge entry and submission process for hospital and office services, resulting in quicker claims processing and payment posting.
Education
Bachelor of Science - Health Studies
Walden University
Minneapolis, Minnesota01.2015
Medical Administrative Assistant - undefined
Davenport University
Kalamazoo, Michigan01.1998
Skills
- Clinical evaluation
- Healthcare advocacy
- Proficient in medical terminology
- Managed care expertise
- Skilled in Microsoft Office applications
- Patient-centered care coordination
- Effective interpersonal communication
- Health education delivery
- Skilled in organization and attention to detail
Timeline
Clinical Liaison/Director of Admissions
Trinity Health
04.2021 - Current
Marketing Admissions Director
Wittenberg Village
08.2016 - 04.2021
Certified Medical Assistant
Lakeshore Bone and Joint Institute
11.2015 - 07.2016
Certified Medical Assistant
Cardiovascular Associates of Southern Indiana
08.2004 - 08.2014
Medical Administrative Assistant - undefined
Davenport University
Bachelor of Science - Health Studies
Walden University
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