Summary
Overview
Work History
Education
Skills
Timeline
Generic
Deborah Bauman

Deborah Bauman

Saint Petersburg,FL

Summary

To obtain a position with a progressive organization that will utilize my diverse skills and provide an opportunity for educational and career advancement. Skilled Doctor with extensive experience in patient care, diagnosis and providing quality medical services. Adept at managing medical teams and resolving complex medical cases with utmost precision. Possesses outstanding organizational and communication skills. Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

ENT Specialist

MacDill AFB
10.2013 - Current
  • Bring patient back to the room
  • Interview the patient report to the surgeon reason for appointment
  • If needs to be scheduled for surgery schedule with Hospital get all information, permits Labs EKGs any medical studies that need to be done
  • Make sure all forms are sent to hospital prior to surgery and patient is medically cleared for surgery
  • Assist with small procedures as needed in ENT Suites
  • Due laryngoscopy flexible scope procedures and clean Scopes appropriately after procedures.

ENT/Dermatology scrub- clinical tech

MacDill AFB
10.2013 - 10.2023
  • Assist physicians with patient care
  • Assist in minor surgeries, do injections as needed for alopecia, scaring, psoriasis
  • Laser treatments for hair removal, Vitiligo, Rosacea
  • Assist in wart treatments
  • Other duties as needed.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Assisted team members in improving their performance through constructive feedback and sharing best practices.

Central Florida Institute Surgical Tech Instructor-Clinical Coordinator

Central Florida Institute
05.2012 - 10.2023
  • Teaching the didactic side of Surgical Technologist curriculum
  • Creating Lesson plans and demonstrating lab portion as needed
  • Clinical Coordinator: Traveling to multiple hospitals to ensure students are performing up to standard
  • Creating a plan of action for new students on externship
  • Procuring and maintain current sites for students to train at.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Certified Surgical Scrub/ SPD Coordinator/ Endo Tech

Certified Surgical Tech
01.2010 - 01.2012
  • SPD Coordinator: clean, assemble, sterilize instruments and equipment, manage area and supplies maintain proper records for national and state inspection
  • Utilized as a Surgical Tech to scrub surgical cases as needed.

Education

No Degree -

Walter Reed Medical Center
Washington DC

No Degree -

Academy Health Sciences
Fort Sam Houston TX
01.1979

High School Diploma -

Mcdowell High School
Erie, PA
06.1975

Skills

  • Call Management
  • Payment Processing
  • Account Management
  • Service Recommendations
  • Technical Troubleshooting
  • Call Center Operations
  • Customer Service
  • Escalation management
  • Customer Satisfaction
  • Written and oral communication
  • Documentation And Reporting
  • Live chat support
  • Call flow maximization
  • Complaint Handling

Timeline

ENT Specialist

MacDill AFB
10.2013 - Current

ENT/Dermatology scrub- clinical tech

MacDill AFB
10.2013 - 10.2023

Central Florida Institute Surgical Tech Instructor-Clinical Coordinator

Central Florida Institute
05.2012 - 10.2023

Certified Surgical Scrub/ SPD Coordinator/ Endo Tech

Certified Surgical Tech
01.2010 - 01.2012

No Degree -

Walter Reed Medical Center

No Degree -

Academy Health Sciences

High School Diploma -

Mcdowell High School
Deborah Bauman