Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Deborah Beavers

Smyrna,GA

Summary

Top-performing customer service, sales professional with background in administration, tax and accounting, and health insurance with over 12-year track record in diverse office environments, back office operations, direct customer sales, record keeping and general office management Solid record of reliability and integrity established while performing in a variety of retail sales, administrative support and customer service functions. Experienced in handling high volume cash and credit transactions as well as a variety of back office responsibilities including cash receipts balancing, filing and reporting. Experienced professional with a proven track record of improving productivity and profitability Strong organizational skills and great attention to details; ability to multi-task Skilled in applying logical but creative approaches to problem resolution Effective team player/leader with excellent verbal and written communication skills Excellent knowledge in MS Word, Excel, PowerPoint, Outlook, and social media management ADDITIONAL SKILLS Time Management Leadership Fast Typing Customer Service Site Assessment Observation & Documentation Calendar Management Safety Requirements & Regulations Medical Billing Documentation Scheduling Cost Control Record Keeping/Data Management Organization

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medicare Retention and Sales

Salelytics
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Representative

Assurance IQ
06.2021 - 10.2022
    • Trained and mentored new sales representatives.
    • Managed customer accounts to secure customer satisfaction and repeat business.
    • Retained excellent client satisfaction ratings through outstanding service delivery.
    • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
    • Used customer insights to develop innovative sales strategies to increase sales.

Housing Case Manager

Anne Arundel County Housing Commission Glenn Burnie
03.2015 - 05.2016
  • M D Managed wide variety of customer service and administrative tasks to resolve
  • Verified that all customer complaints were handled promptly and appropriately
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Communicated effectively with owners, residents and on-site associates.

Client Support and Social Worker

Maryland Adult Medical Center
03.2013 - 06.2015
  • Developed treatments and casework programs for an average of 90 patients each month
  • Secured housing, medical care and employment for clients by working with city of Baltimore and othersurrounding county agencies
  • Interviewed and evaluated clients, including conducting safety and risk assessments
  • Referred clients to social services agencies
  • Solicited advice and guidance from senior personnel and other experts when difficult or atypicalsituations developed.

Kitchen and Bath Designer/Manager

Lowes Glenn Burnie
02.2007 - 1 1
  • M D Monitored orders using the retail point of sale (POS) system
  • Originated and developed creative design concepts
  • Prepared construction documents and details to implement design concepts
  • Led merchandise selection, pricing, planning and marketing
  • Conferred with store managers to obtain information about customer needs and preferences
  • Anticipated consumer buying patterns to create a purchase and inventory plan
  • Interviewed and worked closely with vendors to acquire and develop desired products
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance
  • ACCOMPLISHMENTS Managed a caseload between 60 and 150 individuals and families
  • Affiliations Medicaid and Medicare program alternative housing for low-income families and individuals
  • Licensed, North Carolina Health and Accident insurance agent.

Education

Finance and Accounting -

University Maryland Baltimore County
Hanover, MD

Psychology, Communications and Accounting - undefined

Anne Arundel County Community College

Associate of Arts - Psychology

Skills

  • New Business Opportunities
  • Upselling Techniques
  • Converting Leads
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude

Certification

  • Licensed in health and life
  • Area of expertise License - Medicare, AEP, OEP

Languages

Korean
Native or Bilingual

Timeline

Medicare Retention and Sales

Salelytics
09.2023 - Current

Sales Representative

Assurance IQ
06.2021 - 10.2022

Housing Case Manager

Anne Arundel County Housing Commission Glenn Burnie
03.2015 - 05.2016

Client Support and Social Worker

Maryland Adult Medical Center
03.2013 - 06.2015

Kitchen and Bath Designer/Manager

Lowes Glenn Burnie
02.2007 - 1 1

Psychology, Communications and Accounting - undefined

Anne Arundel County Community College

Associate of Arts - Psychology

Finance and Accounting -

University Maryland Baltimore County