Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deborah Bell

Manager
DesMoines,WA

Summary

‐Supervisor: 20 plus years’ experience in Leadership role in medical/reference laboratory operations; manage staff in all aspects of human resource needs including scheduling, training, coaching, mentoring, and corrective action; “Patient’s first” oriented with extensive problem resolution skills aiding internal and external clients. ‐Leader: Leadership and supervisory certification, team‐builder, green‐belt project manager, organizer/facilitator, and process improvement oriented. Have the ability to provide strategic and clear directions to teams. Promotes and demonstrate excellent leadership characteristics needed as a good leader, serves as a role model and mentor for my leadership team and peers. Consistently set clear and reasonable goals for my team, Effective communicator, Demonstrates and often require to do critical thinking and make calculated decisions based on information made available to me. Works exceptional well under high, fast pace environments. Quickly adapt to change Customer-oriented Program Manager with over 20 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success. Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations. With completion of several process improvement projects. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory and supply chain performance. Organized Program Manager skilled in overseeing logistics operations and supply chain projects. Diligent professional offering 10 plus years of expertise in analyzing inventory and supply chain performance, development and standardization. Advanced understanding of procurement and contracting functions. Seasoned manager with exemplary skills in critical and strategic thinking. Energetic professional with engaging personality and service-driven background. Trained in operations management Client/ customer services/ all aspects of laboratory medicine and Pathology. Organized Program Manager skilled in overseeing logistics operations and supply chain projects. Diligent professional offering ten plus years of expertise in analyzing inventory and supply chain performance, development and standardization. Advanced understanding of procurement and contracting functions. Business-conscious individual offering combined twenty years working as Manager and supervisor in medical and Private sector. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring. Goal-driven Operations Supervisor with more than ten years of progressive medical and customer service experience. Exceptional business acumen, administrative strengths and program management abilities. Drive company advancement by translating C-level directives into actionable initiatives to strategically impact hospital and clinical operations. Expert in stakeholder relations, supply chain management and strategic planning across business levels and segments. Proven history of success in growing scalable, sustainable operations. Polished and poised and known for having exceptional drive. Determined manager with terrific customer service experience. Productive Business Manager bringing nine years of office administration expertise to enhance customer service team. Well-versed in performing effectively across diverse divisions. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care. Hardworking and reliable with strong ability to effectively communicate Highly organized, proactive and punctual with team-oriented mentality. . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

37
37
years of professional experience

Work History

Manager of Program Operations

Processing and Phlebotomy
03.2017 - Current
  • Duties and Responsibilities included but not limited to:
  • Annual staff review, hire, and orient new leadership staff to maintain qualified 24-hour workforce coverage
  • Manage client and customer support services
  • Responsible for hiring, interviewing and recruiting of new and potential applicants
  • Make critical changes as needed to maintain established work flows
  • Manage day to day workflows for three departments/division within Lab medicine and Pathology
  • Managed leave request Vacation, sick, personal
  • Completed documents needed for staff requested PFML Disability leave, FMLA
  • Conduct, manage, attend and lead leadership and staff meetings
  • Ensure training, continual education and in-service education for leadership staff
  • Phlebotomy, Customer services and Specimen Processing Services (PSPS) leadership staff accountable for ensuring training, continual education, and in-service education for general PSPS staff
  • Evaluate performance and deliver timely performance evaluations; provide fair and immediate feedback regarding job performance for leadership staff
  • Counsel and mentor leadership staff to improve performance; recognize superior performance; develop performance improvement action plans; recommend corrective action as necessary
  • Hold PSPS leadership staff accountable for ensuring timely performance evaluations and immediate feedback regarding job performance of and corrective action for general PSPS staff
  • Accountable for creating and maintaining a collaborative and blame free environment where accountability is expected, and the Service Culture Guidelines are a standard
  • Ensure staff awareness of compliance, billing issues, and the need to follow acceptable laboratory policies
  • Encourage an environment where everyone is empowered to report areas of concern to PSPS Management and/or the Department Compliance Officer/Committee
  • Ensure leadership staff orient and continually educate and enforce safety standards and maintain a safe environment
  • Delegate responsibilities, duties, and tasks to optimize the use of staff time, skills, and expertise while ensuring a high quality pre-analytical service
  • Meet regularly with staff to communicate initiatives, expectations, and technical information
  • Client and Customer advocate for the department of lab medicine and pathology
  • Manage the day-to-day operations of inpatient and outpatient phlebotomy
  • Servicing Specialty clinics, Transplant clinics, Providing excellent service both hospital and clinic patients
  • Manage/oversee departmental and divisional Leadership meetings
  • Standing meetings with nursing and faculty
  • Manage staffing and department budgets including overtime
  • Meet with vendors
  • Oversee ordering of supplies
  • Coordinates and manages operations for the Phlebotomy Specimen Processing Services (PSPS) section, interacting in a professional manner to facilitate the pre-analytic, analytic, and post-analytic phases of laboratory testing
  • Ensures that the Specimen Processing Services manual and all procedures are kept up to date and utilized by all staff
  • Coordinates projects aimed at improving Phlebotomy and Specimen Processing Services operations and responds to administrative directives from the Medical Centers
  • Coordinates with the technical Health Services Managers and Clinical Supervisors to ensure that SPS is responding to Department needs and delivering superior service
  • Coordinates projects with the Laboratory Medicine Information Technology team to ensure timely completion of all initiatives
  • Managed leave request Vacation, sick, personal
  • Completed documents needed for staff requested PFML Disability leave, FMLA

Supervisor

University of Washington
Seattle, WA.
05.2016 - 03.2017
  • Supervise a total of 16 employees, responsible for overseeing the day-to-day operations of client support services
  • Work closely with Specimen Processing Manager and Supervisors to resolve issues in a timely manner
  • Also work other divisions to resolve problems, set up new accounts, generated weekly CSS reports, interview applicants, oversee, and manage overtime, round with staff, conduct monthly staff meetings, performance management of employees, coaching, and annual employee performance reviews
  • Regular scheduled meetings with Specimen Processing Manager and Supervisors
  • Update and make revisions as needed to the department policies and procedures
  • Complete the training of new employees and current employees when processes change
  • Notify other divisions of changes in the department
  • Work closely with Couriers, Courier manager and Courier supervisor
  • Work closely with UW Neighborhood Clinics (UWNC) resolve issues efficiently
  • Attend Bi‐ monthly meeting with the UWNC team.

Clinical Laboratory Technician

University of Washington Medical Center
Seattle, WA
02.2015 - 05.2016
  • Telephone support, specimen processing including sample receipt, data entry, sample labeling, centrifugation, specimen aliquoting, specimen loading on instruments for testing, preparing specimens for transport to outside laboratories
  • Aid in smooth workflow in collaboration with co- workers
  • Maintain a respectful and supportive attitude.

Supervisor

Quest Diagnostics
Atlanta, GA
09.2000 - 06.2014
  • For Patient Service and Phlebotomy in a medical setting including adult medicine, pediatrics and OB/GYN
  • Fully responsible for daily operations of the department of 15 employees
  • Responsibilities included but not limited to interviewing and hiring of employees, staff training and mentoring, and patient appointment scheduling
  • Performed blood draws, EKG’s, STAT lab testing, and hearing and vision screening
  • Worked closely with all physicians and staff
  • Completed employee’s annual and semi‐annual reviews
  • Wrote and presented employee’s annual and semi‐ annual reviews, including merit increases
  • Developed, wrote, and implemented policies and procedures
  • Oversaw and conducted internal audits, in preparation for CLIA inspections
  • Liaison and lead for external and internal audits
  • Examples of accomplishments:
  • Successfully led several projects to streamline and reorganize several departments including the Cytology, Specimen Processing departments
  • Project resulted in cross‐training and better utilization of staff with a 4.1 FTE savings
  • Oversaw budgeting for small but high-profile project
  • I received recognition for my abilities to complete the project in a timely and efficient manner and for my problem‐solving skills
  • Project also included a Kaizen process for the reorganization of the Histology department
  • Was a part of the management/technical team that led Quest Diagnostics to become one of the most successful Lean Laboratories in the country?
  • Prepared best practice guidelines for simplifying the process on archiving and gathering production data
  • Once completed this process and guidelines were adopted and implemented company‐wide.

Clinical Lab Technician II

Quest Diagnostics
Atlanta, GA
03.2000 - 09.2000
  • Member of resolution team
  • Resolved TIQs (Test in question), resolved‐pending queues, searched for lost specimens, canceled, and credited tests, contacted clients to resolve problems, answered phone calls, managed daily reports, aided team members in lean process improvement related to Phlebotomy.

Laboratory Supervisor

Meridian Medical Group
Atlanta, GA
01.1989 - 03.2000

Interim Manager

  • For 14 months: Managed 9 supervisors and 150 employees
  • I was asked to take on some of the on-Manger’s responsibilities and duties until resigning and relocating to Seattle
  • Duties included but not limited to interviewing, overseeing, and managing department’s overtime, daily report out with all Technical and Clinical Directors, Managers and Supervisors
  • Supervisor for several departments: Problem Resolutions, Client Services, Specimen Processing and Technical Support; Managed 25 plus employees, managed daily operations of each department
  • Responsible for interviewing and hiring of new employees, departmental training and maintaining training documents, coaching, and mentoring
  • Responsible for department budgets including managing and monitoring overtime, and ordering office and technical supplies
  • Responsible for reporting of monthly financial reports
  • Completed training of new and onboarding clients
  • Responded to all client and patient complaints within a 24‐hour time
  • Scheduled staff using KRONOS
  • Oversaw weekly leadership meetings to communicate daily lab operations to the team including all client concerns, resolutions, and process improvement plans
  • Responsible for timely review of all daily metrics
  • Managed several successful department projects
  • Participated in weekly team meetings
  • Wrote and presented employee’s annual and semi‐annual reviews, managed merit increases, developed, wrote, and implemented new departmental policies and procedures
  • Oversaw and conducted internal audits in preparation for NQA, CAP and CLIA inspections
  • Liaison for all external and internal audits.

Education

Certified Six Sigma Green Belt project management -

05.2007

-‐Supervisor and Team Lead Certification -

04.2006

Some College (No Degree) - Medical Assisting

Nava Caree School
1988

School Equivalency Diploma -

Nevada Career School, Mississippi Community College

MA -

Navada Career School

Skills

  • Communicator:
  • Excellent verbal and written skills Effectively communicate to others with clear and precise instructions or directions
  • Other skills: Utilize available metrics for decision making; Proficient with Microsoft office applications including Excel, Word, PowerPoint, Teams and Access; Adobe Acrobat; Trained in patient care functions as a medical assistant and phlebotomist; Trained to support point‐of‐care, physician office lab, and reference laboratory Chemistry and Hematology operations EPIC SMARTERM SUNQUEST, AVAYA phone system and metrics

References

References available upon request

Timeline

Manager of Program Operations

Processing and Phlebotomy
03.2017 - Current

Supervisor

University of Washington
05.2016 - 03.2017

Clinical Laboratory Technician

University of Washington Medical Center
02.2015 - 05.2016

Supervisor

Quest Diagnostics
09.2000 - 06.2014

Clinical Lab Technician II

Quest Diagnostics
03.2000 - 09.2000

Laboratory Supervisor

Meridian Medical Group
01.1989 - 03.2000

Interim Manager

Certified Six Sigma Green Belt project management -

-‐Supervisor and Team Lead Certification -

Some College (No Degree) - Medical Assisting

Nava Caree School

School Equivalency Diploma -

Nevada Career School, Mississippi Community College

MA -

Navada Career School
Deborah BellManager