Deborah Berrios
Poughkeepsie,NY
Summary
Highly skilled and enthusiastic professional with over 41 years in the heath care industry, with experience in both direct and indirect patient care.Provide exceptional customer service and quality of care.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Director of Patient Services
Caremount Medical Group
07.2014 - 03.2024
- Enhanced patient satisfaction by implementing innovative care strategies and streamlining service delivery processes.
- Improved staff efficiency through the development of comprehensive training programs and performance evaluation systems.
- Reduced patient wait times by optimizing appointment scheduling and resource allocation procedures.
- Developed strong relationships with multidisciplinary teams, promoting a collaborative approach to patient care.
- Established a culture of continuous improvement, driving ongoing advancements in patient care standards and service delivery methods.
- Accreditation process for multiple regulatory bodies; QUAD A Accreditation and NYS vaccine program
- Implemented data-driven decision-making processes, using analytics to guide strategic planning and operational improvements.
- Promoted interdisciplinary collaboration among healthcare providers, enhancing the continuity of care for patients across various service lines.
- Spearheaded initiatives focused on increasing employee engagement levels, ultimately improving staff retention rates within the organization.
- Identified areas for improvement through regular program evaluations, making adjustments as needed based on findings.
- Collaborated with executive leadership to develop long-term strategic goals and objectives for the organization.
- Spearheaded and implemented new projects to expand scope of engagement.
Licensed Practical Nurse
Northern Westchester Hospital
02.1987 - 03.2024
- Medical.Surgical-Enhanced patient care by performing comprehensive assessments and developing individualized care plans in collaboration with the RN.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring temp, pulse, respiration and blood pressure
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Patient Care Manager
Caremount Medical Group
07.2004 - 08.2014
- Improved patient satisfaction by implementing personalized care plans and conducting regular followups.
- Enhanced staff efficiency through comprehensive training programs and performance evaluations.
- Streamlined patient flow by optimizing appointment schedules and reducing wait times.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
- Increased patient safety by enforcing strict infection control measures and monitoring.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Maintained detailed records in compliance with agency standards and regulations.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Communicated with healthcare providers to facilitate continuity of care.
Nursing Assistant
Salem Hills HRF
09.1984 - 02.1987
- Improved quality of care by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding
- Monitored input and output of each resident and documented .
Education
Licensed Practical Nurse - Nursing
B.O.C.E.S Technical Center
Yorktown Heights, NY06.1987
Skills
- Accreditation standards
- Performance Appraisal
- Patient Safety
- Quality Improvement
- Clinical Leadership
- Employee Performance Evaluations
- Decision-Making
- Critical Thinking
- Patient Relations
- Problem Identification
- Project Oversight
- Adaptability and Flexibility
- Regulatory Requirements
- Immunizations
- Interpersonal Skills
- Attention to Detail
- Continuous Improvement
- Employee Relations
- Recruitment and retention
- Healthcare management
- Staff Development
- Performance Improvement
Accomplishments
QUAD OBS/OBP Accreditation inspections for 14 sites.
NYS VFC( Vaccine For Children inspections for 15 sites.
Opening of the Covid vaccine program for 7 clinics.
Opening of the Flu vaccine program for 7 clinics.
Opening of 3 Covid testing centers.
Certification
BLS
Licensed Practical Nurse
NYS Infection Control
Timeline
Director of Patient Services
Caremount Medical Group
07.2014 - 03.2024
Patient Care Manager
Caremount Medical Group
07.2004 - 08.2014
Licensed Practical Nurse
Northern Westchester Hospital
02.1987 - 03.2024
Nursing Assistant
Salem Hills HRF
09.1984 - 02.1987
Licensed Practical Nurse - Nursing
B.O.C.E.S Technical Center
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