Service-oriented professional seeking a new opportunity where I can utilize my 35+ years of customer service experience. Comfortable working in a team setting but can also work independently. Motivated to maintain customer satisfaction and contribute to company success.
Act as an Ambassador to welcome and initiate the overall first impression of customers, qualifying their needs and directing them appropriately
Answer phones and direct calls
Schedule appointments
Educate and provide assistance with AAA memberships, sign up new members, update information on existing accounts, process payments
Assist customers with travel planning and provide relevant information
Recommend and sell product enhancements to customer's including the AAA Member Rewards Credit Card, Travel store merchandise, Foreign currency, and Passport photos
Issue International Driving Permits
Maintain travel store, merchandising and inventory
Meet monthly sales goals
Cashier duties including opening/closing the day, cash reconciliation/balancing, preparing bank deposits
Cultivate strong business relationships with customers to drive business development
Participate in community networking events
Excellent customer service
Strong communication skills
Ability to address multiple demands and competing priorities
Extremely organized
Attention to detail
Ability to learn products, services, and procedures quickly and accurately
Pleasant and professional manner
Strong work ethic