Deborah Bogdan
Ormond Beach,FL
Summary
Seasoned Senior Client Success Manager with experience in managing and expanding client relationships, ensuring customer satisfaction, and driving revenue growth. Strengths include strategic account management, problem-solving abilities, and adept communication skills. Previous work impact includes successfully retaining high-value clients and fostering long-term business partnerships. Known for proactive approach to client success and relentless focus on exceeding customer expectations.
Overview
31
31
years of professional experience
Work History
Senior Client Success Manager
Availity Llc
Jacksonville , FL
07.2013 - Current
- Conduct regular client meetings to review progress towards objectives and discuss potential opportunities for improvement and success.
- Provide guidance to customers on product features, functionality and usage.
- Serve as a primary point of contact between clients and internal departments during issue resolution, product and solution review, or other changes in operations.
- Manage the resolution of customer issues in a timely manner, escalating when necessary.
- Actively work toward increasing upsell and cross-sell opportunities within existing accounts.
- Analyze data trends associated with customer success activities and made recommendations accordingly.
- Create custom reports for clients to track key performance metrics.
- Prepare presentations for executive level stakeholders about strategic initiatives related to client success.
- Provide training sessions on best practices related to utilizing our products and services effectively.
Coding Compliance Manager- Several Other Positions
Advent Health Daytona
Daytona Beach, FL
05.1994 - 07.2013
- Participated in industry forums and conferences related to compliance topics.
- Designed systems to track compliance performance metrics across the organization.
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
- Maintained detailed records of all compliance related activities.
- Created reports outlining compliance activities for executive leadership review.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
Education
CPC Certified Professional Coder And Instructor
AAPC
08-2012
Associate of Science - Accounting
Daytona State College
Daytona Beach, FL05-1994
Skills
- Relationship management
- Cross-functional coordination
- Revenue growth
- Report analysis
- Team building
- Strategic planning
- Training and mentoring
- Inter-department collaboration
- Stakeholder management
- Customer retention
- Records management
- Client education
- Client onboarding
- Strategic Communications
Timeline
Senior Client Success Manager
Availity Llc
07.2013 - Current
Coding Compliance Manager- Several Other Positions
Advent Health Daytona
05.1994 - 07.2013
CPC Certified Professional Coder And Instructor
AAPC
Associate of Science - Accounting
Daytona State College