DeBorah Bowen

• Coordinated events, prepared agendas and managed schedule for CEO.
• Booked travel by coordinating and reserving transportation and lodging.
• Answered incoming phone calls and emails, and presented urgent requests for timely response.
• Transcribed dictated information to provide clearly written communication.
• Planned business and social itineraries by managing personal calendar using Outlook.
• Handled confidential and sensitive information with discretion and tact.
• Organized and coordinated conferences and monthly meetings.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Controlled finances to lower costs and keep business operating within budget.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reported to senior management on organizational performance and progress toward goals.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Maintained visitor log for entering and leaving facility for security purposes.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Greeted customers and visitors in-person and via telephone calls.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Scheduled office meetings and client appointments for staff teams.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Oversaw inventory materials monitoring, requisitions and supply re-stocking.
• Coordinated travel accommodations, agenda and transportation for staff and out-of-town visitors.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Acted as first point of contact and set appointments for prospective clients.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Monitored accounts to verify compliance with payment terms and schedules.
• Developed and maintained positive relationships with clients to maximize collections.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

· Primary resource for effective, professional, yet discrete reception and telephone contact with clients, vendors, guests, while displaying poised demeanor with confidentiality as the foremost concern.

· Primary resource for daily office maintenance, tasks also include but not limited to; ordering office supplies and monitor usage; ordering office lunches, office break room products.

· Direct resource for daily maintenance of company databases; DAC (database access center) - set up of new hires- created secure database access; scheduled in-house and vendor training. Direct contact for all database related issues.

· Direct resource for monthly, weekly retrieval of database usage reports and invoices for client billing and database analysis. Import and enter usage data into Juris for client billing.

· Direct resource for incoming and outgoing correspondences; assembly of marketing materials

· Provided direct Executive Administrative support to a Partner. This includes but not limited to daily calendar management activities including prioritization of scheduled meetings, advising on potential calendar events or corporate issues, travel arrangements,

· Conference call coordinating, managed ever changing itinerary, expense reports, scheduling professional and some personal appointments, prepare all necessary documents and meeting materials, including marketing presentations and other administrative tasks.

· Assistant to the CFO; also provided upon request database analysis reports showing usage, vendor costs versus employee usage, versus client charges.

· 2nd Executive assistant to President when primary Executive Assistant was unavailable.

· Assisted in the account payable process and customer service issues regarding database related charges.

· Provided general team administrative support for the firm employees and HR.