Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Deborah Boyd

Topeka,KS

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Assistant/Data Specialist

Stormont Vail
05.2017 - Current
  • Cleaning up Providers panel, Making calls to patients and updating information in Epic system, Tracking Data, Creating Documents, Presenting work flow to Admin meetings, Train all new Employees, Called patients prior to their appts and informed of things to do prior to appts, Scheduled appointments, Requested medical records from other Providers, Answered calls, Transferred calls, Respond to Emails, Faxed all proper forms, Communicated with Providers staff, Trained for Covid-19, Door screening for Covid-19, Flexible with different assignments

Multi-Tasker

Dollar General
11.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cross Trained

Tiki Taco
12.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Learned duties for various positions and provided backup at key times.

Host/Server/Multiple Positions

LaRocca's Pizza
09.2021 - 11.2022
  • Sitting customers down, Cashier-taking payments, answering phone calls, Inputting Eat-street orders, inputting orders, Waiting tables, Busing tables, Make pizza Dough, Prep food, Clean, Make pizza boxes, Restock products, Deliveries, Assist with putting orders together

CNA/HHA

Grace Hospice
03.1999 - 02.2017
  • Taking care of terminally ill patients in both Home and Nursing Facility settings, Bathing, repositioning, assist to restroom, feeding, oral care, peri care, Comforting families in their difficult time, Made sure patients were comfortable, Reported to Nurses if there were any changes with patients, Medical records, answering phones/taking messages, filed charts, preparations for meetings, ordered DME equipment and ordered supplies, Medicare/Medicaid billing for both Kansas and Missouri, Census tracking, End of month billing/reports, Attendance tracking for all employees, Bi-weekly Medicaid checks

Education

Brewster Nursing Facility -

01.1998

Washburn Tech -

01.1997

Aldersgate Village -

01.1995

Highland Park High School -

01.1994

Skills

  • Hospice
  • Nursing Facility
  • Home Health
  • Patient Care
  • Medicare Billing
  • Medicaid Billing
  • Answering Phones
  • Email
  • Filing Charts/Putting together charts
  • Supply Ordering
  • Excel/Microsoft Office/Outlook
  • Chart Auditing for Admits and Discharges
  • Customer Service
  • Restaurant
  • Operate Kitchen machines
  • HIPAA Compliance
  • Patient Scheduling
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • Direct Patient Care
  • Clinical Documentation
  • Data Entry
  • Reliable team player
  • CPR
  • Maintaining confidentiality
  • Efficient multi-tasker
  • Organized multi-tasker
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Computer Skills
  • Decision-Making
  • Verbal Communication

Certification

  • CNA, Certified Nurse Assistant, 12/28/1995
  • HHA, Certified Home Health Aide, 06/17/1997

References

Available upon request

Timeline

Multi-Tasker

Dollar General
11.2023 - 05.2024

Cross Trained

Tiki Taco
12.2022 - 05.2023

Host/Server/Multiple Positions

LaRocca's Pizza
09.2021 - 11.2022

Medical Assistant/Data Specialist

Stormont Vail
05.2017 - Current

CNA/HHA

Grace Hospice
03.1999 - 02.2017

Brewster Nursing Facility -

Washburn Tech -

Aldersgate Village -

Highland Park High School -

  • CNA, Certified Nurse Assistant, 12/28/1995
  • HHA, Certified Home Health Aide, 06/17/1997

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Deborah Boyd