Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deborah Campbell

Melbourne

Summary

Dynamic Passenger Service Supervisor with a proven track record at Servisair, excelling in staffing management and conflict resolution. Enhanced boarding efficiency and customer satisfaction through strategic process improvements. Skilled in employee training and effective communication, ensuring seamless operations and exceptional service delivery in high-pressure environments.

Overview

33
33
years of professional experience

Work History

Passenger Service Supervisor

Servisair
Amsterdam
06.1992 - 06.2025
  • Assessed staffing needs for each shift to ensure adequate coverage for check-in counter and gate area.
  • Developed strategies to streamline boarding processes and reduce check-in wait times.
  • Resolved customer complaints promptly, ensuring satisfactory solutions while maintaining professionalism.
  • Managed emergency situations, including medical emergencies and flight delays, following established protocols.
  • Checked passenger documents against airline policies prior to boarding and airport access.
  • Trained new employees on ticketing and baggage handling procedures to enhance service delivery.
  • Coordinated workflow by delegating tasks and overseeing employee work schedules effectively.
  • Utilized PA system to announce flight departures, changes, and provide essential passenger information.

Ground Operations Supervisor

National Airlines
Orlando
07.2013 - 04.2025
  • Trained new employees on job functions and company policies.
  • Implemented cost-saving measures across organizational operations.
  • Assisted in hiring by conducting interviews and recommending candidates.
  • Coordinated vendor communications regarding product availability and pricing.
  • Negotiated contracts with vendors to ensure cost-effective procurement.
  • Managed logistics and resource allocation to meet project deadlines.
  • Delegated tasks to staff, establishing priorities and performance goals.
  • Analyzed departmental financial activities to provide budgetary input to managers.

Education

Vocational - Tourism And Hotel Management

Euro College
The Hague
06-1992

High School Diploma -

Jan Arentsz College
Alkmaar
06-1990

Skills

  • Staffing management
  • Customer service
  • Conflict resolution
  • Emergency response
  • Document verification
  • Employee training
  • Task delegation
  • Vendor negotiation
  • Effective communication
  • Time management
  • Schedule coordination
  • Departure management
  • Problem investigation
  • Boarding procedures
  • Ground operations

Languages

Dutch
Native/ Bilingual

Timeline

Ground Operations Supervisor

National Airlines
07.2013 - 04.2025

Passenger Service Supervisor

Servisair
06.1992 - 06.2025

Vocational - Tourism And Hotel Management

Euro College

High School Diploma -

Jan Arentsz College

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