Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Brown

Warner Robins,GA

Summary

Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

37
37
years of professional experience

Work History

General Manager

Checker's Rally
Warner Robins, Georgia
11.2001 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Prepared for and executed new menu implementations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Led and directed team members on effective methods, operations and procedures.

Cashier Team Lead

Circle K
Warner Robins, GA
09.1999 - 11.2011
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Trained team members on cash register operation and cash handling.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Communicated with customers and team members to solve problems.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Processed checks, cash and credit purchases or refunds.
  • Maintained stock within optimal levels to meet expected customer and sales levels.

Assistant Manger

Church's Chicken
Warner Robins/ Macon, GA
06.1987 - 09.1999
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Education

High School Diploma -

Burke County High School
Waynesboro, GA
05.1987

Skills

  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Food Preparation and Safety
  • Training and Development
  • Employee scheduling
  • Verbal and written communication
  • Coaching and mentoring

Timeline

General Manager

Checker's Rally
11.2001 - Current

Cashier Team Lead

Circle K
09.1999 - 11.2011

Assistant Manger

Church's Chicken
06.1987 - 09.1999

High School Diploma -

Burke County High School

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Deborah Brown