Deborah Brown
Deerfield Beach,Florida
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to patient’s needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services.
Overview
41
41
years of professional experience
Work History
Front Desk Agent
mydoc womens health specialist
10.2022 - Current
- Process payments accurately and efficiently
- Assisted with check-in and check-out procedures for patients
- Verify insurance benefits
- Verify demographics
- Collect copay
- Schedule patient appointments
- Managed over 70 calls per day.
- Support for providers
- Manage provider’s schedule
- Assist medical assistants to keep providers on schedule
- Maintain office printers and shredder
- Compassionate, dedicated caregiver.
- ECW and Intergy experience
Export Manager
Fisk Industries | Personal & Beauty Care
01.2005 - 01.2021
- Oversee international freight transactions of and project manage cost, delivery, Import / Export documentation including but not limited to shipping letter instructions, invoices and packing slips
- Define and apply harmonized codes and export licensing as required
- Maintain shipping records, including tracking, order and shipping history, delivery dates and additional information upon request
- Interface with brokers and freight forwarders to obtain compliance with company requirements
- Work closely with freight forwarders on shipment merges and/or consolidations
- Coordinate with Purchasing, Sales, Warehouse and Finance departments to ensure shipments are in line with customer requirements, support timely delivery and coordinate to field’s teams regarding order requests
- Prepare shipping paperwork, including: Nafta, Certificate of Origin as well as executing order / shipping entry in ERP NetSuite
- Proactively resolve and/or escalate delivery issues to appropriate teams and personnel
- Oversee team of Coordinators.
Export Accounts Receivable Assistant & EDI Coordinator
Fisk Industries | Personal & Beauty Care
01.2005 - 01.2021
- Knowledge in Accpac accounting software and managed international payments and applied customer credits/returns to customer accounts
- Balance AR General Ledger for approval of the Accounting Manager at end of month
- Assist both Domestic and International orders via EDI or manual entry.
Executive & Office Operational Assistant & Customer Service Manager
Fisk Industries | Personal & Beauty Care
01.2005 - 01.2021
- Assisted President of International Sales: assisted with emails, phone calls, scheduling, conference bookings, meetings and flight scheduling
- Managed correspondence with international customer base
- Managed all customer service inquiries for B2C orders: email and phone inquiries, managed phone orders
- Assisted with order processing and invoicing
- Assisted with Office Operations Manager with office supply ordering, filing, phones.
Office Manager
Lowen Inc.
01.1996 - 01.2005
- Supported General Manager during political campaign to win electoral votes for county office position
- Provided Administrative assistance to General Manager and two Supervisors
- Assisted with Customer Sales, Customer Service and Vendor relationships by managing correspondences and inquiries
- Manage payroll operations, facility management and inventory management.
Front end Manager
Waldbaums Supermarket.
01.1984 - 01.1988
- Managed the cashiers and all front-end store employees
- Trained cashiers
- Handled cash with armored car
- Did cash counts
- Had keys to safe to secure daily cash and cashiers tills
- Scheduled all front-end staff.
Skills
- Information Protection
- Front Office Support
- Room assignments for patients
- Safety and security procedures
- Hippa certified
Timeline
Front Desk Agent
mydoc womens health specialist
10.2022 - Current
Export Manager
Fisk Industries | Personal & Beauty Care
01.2005 - 01.2021
Export Accounts Receivable Assistant & EDI Coordinator
Fisk Industries | Personal & Beauty Care
01.2005 - 01.2021
Executive & Office Operational Assistant & Customer Service Manager
Fisk Industries | Personal & Beauty Care
01.2005 - 01.2021
Office Manager
Lowen Inc.
01.1996 - 01.2005
Front end Manager
Waldbaums Supermarket.
01.1984 - 01.1988
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