Deborah Brown
Temple Hills,MD
Summary
Accomplished Manager of Operations at Sweetdele's Sweet Treats, adept in strategic planning and problem-solving, significantly enhanced operational efficiency and cost management. Excelled in customer service and staff training, ensuring high-quality client relationships and staff performance. Demonstrated expertise in inventory management and quality assurance, achieving notable improvements in process optimization.
Experienced with driving operational improvements and enhancing team performance through effective management practices. Utilizes process optimization and strategic planning to meet organizational objectives. Track record of fostering collaborative workplace and achieving operational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager of Operations
Sweetdele's Sweet Treats
05.2015 - Current
- Analyzed current processes for opportunities to reduce waste and improve efficiency.
- Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Partnered with vendors and suppliers to effectively manage and budget.
Dental Receptionist
Dlight Dental
10.2024 - 12.2024
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Handled digital patient records with precision, maintaining confidentiality and accuracy.
- Provided exceptional customer service, addressing patient concerns and resolving issues efficiently.
- Processed patient insurance information, verifying coverage and eligibility for treatments.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered phone calls and messages for 4-physician dental medical facility, scheduling appointments, and handling patient inquiries.
Dental Office Manager
SmileLoft Landover
08.2016 - 10.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Dental Office Manager
Daniel DeHaas,DDS
10.2004 - 08.2016
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Education
High School Diploma -
Queen Annes County High School
Centreville, MD06.1982
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Problem-solving
- Client relationships
- Staff training
Certification
Food Managers License
Kitchen Management Certification
Timeline
Dental Receptionist
Dlight Dental
10.2024 - 12.2024
Dental Office Manager
SmileLoft Landover
08.2016 - 10.2020
Manager of Operations
Sweetdele's Sweet Treats
05.2015 - Current
Dental Office Manager
Daniel DeHaas,DDS
10.2004 - 08.2016
Food Managers License
Kitchen Management Certification
High School Diploma -
Queen Annes County High School
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