Summary
Overview
Work History
Skills
Timeline
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DEBORAH BROWN

Antelope,Ca

Summary

Professional with comprehensive experience in front office operations, adept to managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

13
13
years of professional experience

Work History

Receptionist

Goyette Ruano + Thompson
09.2022 - Current
  • Greet incoming clients professionally and provide friendly, knowledgeable assistance
  • Answer phones promptly and direct incoming calls to appropriate attorney
  • Filing of sensitive documentation
  • Contacting Vendors/Maintaining facility binder
  • Ordering office supplies
  • Reconciling Vendor Statements
  • Supporting attorneys as needed
  • Distribute all incoming mail to appropriate attorney
  • Handle multiple assignments and work under pressure

Owner

Body B Tan
03.2012 - Current
  • Adheres to all company policies, procedures, including business code of ethics that align with company principles
  • Conducts regular coaching and mentoring with team on day by day basis to meet revenue goals
  • Organizes one on one training and development sessions
  • Encourages open communication with team members
  • Develops and plan sales strategy that ensures company targets and profitability
  • Guarantees that all team members have tools, training, and education to be successful in their role and explore new avenues for sales leads and prospects

Front Office Manager

Home Instead
11.2021 - 09.2022
  • Answer phones, manage client inquiries of a prospective client
  • Planning and executing special projects to support administrative team
  • Assist caregivers/clients with basic scheduling needs
  • Maintain all records/certificates for caregivers
  • Set interviews for prospective caregivers
  • Order office supplies
  • Distribute all incoming mail to appropriate departments

Office Coordinator

Home Care Assistance
11.2015 - 09.2021
  • Handled all incoming calls
  • Greeted visitors/communicated with all caregivers
  • Performed interviews, drug-tested, made personal files & reference calls
  • Executed orientation & all hands on training for caregivers
  • Maintained all caregivers certifications
  • Ability to maintain great communication, confidentiality & integrity at all times

Front Office Manager

Home Instead
05.2013 - 11.2015
  • Answered all incoming calls
  • Assisted caregivers/clients schedules
  • Managed inquiries of a prospective client
  • Maintained accurate records for caregivers/clients
  • Introductions with caregivers and clients
  • Managed all office supplies
  • Managed all incoming mail

Skills

  • Adaptability - Experienced
  • Ability to Multitask - Experienced
  • Team Player - Experienced
  • Data Entry - Experienced
  • Microsoft Office Proficiency - Experienced
  • Customer Service - Experienced
  • Appointment Scheduling - Experienced
  • Develop Relationships - Experienced
  • Office Manager - Experienced
  • Incoming Mail - Experienced
  • Incoming Calls - Experienced
  • Special Projects - Experienced

Timeline

Receptionist

Goyette Ruano + Thompson
09.2022 - Current

Front Office Manager

Home Instead
11.2021 - 09.2022

Office Coordinator

Home Care Assistance
11.2015 - 09.2021

Front Office Manager

Home Instead
05.2013 - 11.2015

Owner

Body B Tan
03.2012 - Current

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DEBORAH BROWN