Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Bucciantini

Meridian,Mississippi

Summary

Accomplished Customer Service Specialist with a proven track record at ACRANET, adept in handling confidential documents and enhancing consumer credit files. Excelled in leadership roles, notably as Office Manager at Specialized Management Services, INC., showcasing exceptional problem-solving and team leadership skills. Proficient in CDIA and FDCPA, with a strong focus on improving customer relations and operational efficiency.

Overview

40
40
years of professional experience

Work History

Customer Service Specialist

ACRANET
10.2022 - Current

Trusted with working in a highly secure area while working with and maintaining confidential credit files and secure documents.

Knowledgeable with CDIA (Consumer Data Industry Association).

Knowledgeable with FCRA (Fair Credit Reporting Act).

Knowledgeable with reading credit files from the three National Credit Bureaus.

Skilled at evaluating and updating credit files for Mortgage clients.

Answering phones.

Interacting with clients to address and solve any issues or problems.

Office Manager

Specialized Management Services, INC.
10.1997 - 09.2022

Experienced with overseeing office operations, managing and monitoring employees.

Assisted with training, sharing best practices for handling difficult situations and achieving a positive outcome.

Skilled with the FDCPA (Fair Debt Collection Practices Act).

Accounts receivable.

Data entry.

Monthly and weekly reports.

Month end close out.

Handling upset/irate consumers.

Assisting clients with any issues or questions.

Basic excel.

Customer Service Representative and Sale Rep

Credit Bureau of Meridian
02.1985 - 10.1997

Worked with updating credit files for Mortgage Loan clients.

Reviewed personal credit files with consumers and worked to resolve the disputes on their credit files.

Sales representative.

Worked with setting up clients to pull credit reports and with pulling credit reports from a remote location.


Education

Associate of Science - Secretarial Science

Livingston University
Livingston, AL
12-1984

Jefferson Davis Academy
Meridian
05-1980

Skills

  • Customer service and managerial experience
  • Good communication skills
  • Customer relations
  • Problem solving

Timeline

Customer Service Specialist

ACRANET
10.2022 - Current

Office Manager

Specialized Management Services, INC.
10.1997 - 09.2022

Customer Service Representative and Sale Rep

Credit Bureau of Meridian
02.1985 - 10.1997

Associate of Science - Secretarial Science

Livingston University

Jefferson Davis Academy
Deborah Bucciantini