Accomplished Customer Service Specialist with a proven track record at ACRANET, adept in handling confidential documents and enhancing consumer credit files. Excelled in leadership roles, notably as Office Manager at Specialized Management Services, INC., showcasing exceptional problem-solving and team leadership skills. Proficient in CDIA and FDCPA, with a strong focus on improving customer relations and operational efficiency.
Trusted with working in a highly secure area while working with and maintaining confidential credit files and secure documents.
Knowledgeable with CDIA (Consumer Data Industry Association).
Knowledgeable with FCRA (Fair Credit Reporting Act).
Knowledgeable with reading credit files from the three National Credit Bureaus.
Skilled at evaluating and updating credit files for Mortgage clients.
Answering phones.
Interacting with clients to address and solve any issues or problems.
Experienced with overseeing office operations, managing and monitoring employees.
Assisted with training, sharing best practices for handling difficult situations and achieving a positive outcome.
Skilled with the FDCPA (Fair Debt Collection Practices Act).
Accounts receivable.
Data entry.
Monthly and weekly reports.
Month end close out.
Handling upset/irate consumers.
Assisting clients with any issues or questions.
Basic excel.
Worked with updating credit files for Mortgage Loan clients.
Reviewed personal credit files with consumers and worked to resolve the disputes on their credit files.
Sales representative.
Worked with setting up clients to pull credit reports and with pulling credit reports from a remote location.