Deborah Bumgardner
Kernersville,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. After many years in the hospitality industry, I'm retired and looking for a position I will love just as much.
Overview
27
27
years of professional experience
Work History
General Manager
Courtyard by Marriott
Winston Salem, NC
05.1997 - 05.2024
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
Education
Courtyard University (Marriott) -
Carroll County High School
Hillsville, VA06-1976
Skills
- Financial Administration
- Workflow Planning
- Schedule Management
- P&L Management
Timeline
General Manager
Courtyard by Marriott
05.1997 - 05.2024
Courtyard University (Marriott) -
Carroll County High School