Deborah Burlaga
Cape May Court House,NJ
Summary
Dynamic Store Manager with extensive experience at McDonald's, excelling in customer service and team leadership. Proven track record in optimizing store operations and inventory management, significantly enhancing customer satisfaction. Skilled in training and mentoring staff, fostering a positive work environment, and implementing cost-saving measures to boost profitability.
Overview
41
41
years of professional experience
Work History
Customer Service Supervisor
Wawa Food Markets
11.2017 - 11.2025
- Guided new staff in mastering customer service.
- Resolved customer inquiries efficiently, enhancing overall service quality.
- Implemented process improvements that streamlined workflow and reduced response times.
- Trained and managed approximately 10 team members on effective customer service techniques.
Store Manager
McDonalds
09.1984 - 06.2017
- Managed daily operations enforced compliance with health and safety regulations, maintaining a clean safe, environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling for 30 employees according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations, ensuring compliance with company standards and protocol
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.1986
Skills
- Problem-solving
- Store opening and closings
- Friendly and positive, Outstanding communication skills
- Cash management, bank deposit procedures
- Recruitment and hiring, Employee shift scheduling
- Inventory control, Inventory management, supply ordering
- Policies and procedures
- Opening and closing procedures
Accomplishments
National Registry of Food Safety Professionals certified . Issue Date July-2024, Expiration Date July-2029
Timeline
Customer Service Supervisor
Wawa Food Markets
11.2017 - 11.2025
Store Manager
McDonalds
09.1984 - 06.2017
High School Diploma -
East Brunswick High School