Deborah Burlaga
Cape May Court House,NJ
Summary
Dynamic Store Manager with extensive experience at McDonald's, excelling in customer service and team leadership. Proven track record in optimizing store operations and inventory management, significantly enhancing customer satisfaction. Skilled in training and mentoring staff, fostering a positive work environment, and implementing cost-saving measures to boost profitability.
Overview
20
20
years of professional experience
Work History
Store Manager
McDonalds
- Trained staff on customer service standards, ensuring consistent guest satisfaction.
- Managed daily operations, optimizing workflow and resource allocation for efficiency.
- Implemented inventory management practices to reduce waste and control costs.
- Developed staff schedules, balancing labor needs with sales forecasts.
- Enforced compliance with health and safety regulations, maintaining a safe environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Customer Service Supervisor
Wawa Food Markets
11.2017 - 11.2025
- Supervised daily operations, ensuring adherence to company policies and customer satisfaction standards.
- Guided new staff in mastering customer service protocols.
- Resolved escalated customer inquiries efficiently, enhancing overall service quality.
- Implemented process improvements that streamlined workflow and reduced response times.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Retail inventory management
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Strategic thinker
- Order management
- Bank deposit procedures
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.1986
Accomplishments
National Registry of Food Safety Professionals certified . Issue Date July-2024, Expiration Date July-2029
Timeline
Customer Service Supervisor
Wawa Food Markets
11.2017 - 11.2025
Store Manager
McDonalds
High School Diploma -
East Brunswick High School