Summary
Overview
Work History
Education
Skills
Timeline
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Deborah K Messick

Evans,GA

Summary

My focus is to be professional in whatever position I'm in. I provide excellent Customer Service skills and have the willingness to learn in any new position. I'm a people person and love to be out and about communicating with others.

Overview

10
10
years of professional experience

Work History

Front Desk Medical Receptionist

Southern Dermatology
10.2022 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Professional Nanny

Alyssa Kingree RN
06.2021 - 10.2022
  • Fostered strong relationships with families, prioritizing open communication and trustbuilding.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
  • Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.
  • Engaged with children on age-appropriate level.
  • Adapted daily activity plans to accommodate changing infant needs as they grew and developed new skills over time.
  • Established trust with families through open communication channels and regular updates on their newborn''s progress.
  • Prepared nutritious meals for babies transitioning to solid foods, ensuring proper dietary guidelines were followed at all times.
  • Ensured safe home environment for infants by childproofing spaces and maintaining cleanliness standards.
  • Supported emotional well-being by providing attentive care, affection, and one-on-one attention to newborns.
  • Developed strong rapport with families, resulting in long-term professional relationships and consistent referrals.
  • Built positive and nurturing environments to support child social and emotional growth.

Professional Nanny

Dr. Jennifer Jones MD
08.2020 - 06.2021
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
  • Fostered strong relationships with families, prioritizing open communication and trustbuilding.
  • Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
  • Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child''s temperament.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Transported children to and from school, medical appointments, and extra-curricular activities.

Driver Specialist

Jim Hudson Lexus Of Augusta
04.2015 - 05.2020
  • Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Education

High School Diploma -

Augusta Christian Academy
Augusta, GA

Skills

  • Patient scheduling
  • Patient relations
  • Telephone etiquette
  • Customer service
  • Time management
  • Newborn care specialist
  • Child development
  • Data entry

Timeline

Front Desk Medical Receptionist

Southern Dermatology
10.2022 - Current

Professional Nanny

Alyssa Kingree RN
06.2021 - 10.2022

Professional Nanny

Dr. Jennifer Jones MD
08.2020 - 06.2021

Driver Specialist

Jim Hudson Lexus Of Augusta
04.2015 - 05.2020

High School Diploma -

Augusta Christian Academy

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Deborah K Messick