Deborah Cabiness
Jersey City,USA
Summary
Results-driven Customer Service Professional with expertise in complaint resolution and multitasking. Delivered high-quality service through effective data entry and confidentiality management while enhancing client relations. Vigilant Security Specialist experienced in maintaining secure environments and managing access control, contributing to reduced theft incidents through proactive measures and effective conflict de-escalation.
Overview
22
22
years of professional experience
Work History
Security Officer
Allied Universal Security
Newark, New Jersey
02.2026 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter unauthorized activities and enhance safety.
- Responded promptly to alarms and incidents, following established protocols.
- Documented daily activities and incidents to provide accurate records for management review.
- Assisted in training new security staff on procedures and regulations.
- Enforced company policies to uphold security standards while fostering a respectful environment.
- Provided excellent customer service, addressing inquiries from visitors and staff.
- Facilitated initial interactions with staff, guests, vendors, and contractors at the facility entrance to ensure a positive entry experience.
Clerk
Blue Cross Blue Shield
Newark, New Jersey
04.2024 - 04.2025
- Coordinated interdepartmental communication to streamline workflow.
- Entered data into computer systems accurately and efficiently.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of paperwork before submission to ensure compliance and efficiency.
- Organized and maintained filing systems for confidential documents to enhance accessibility and security.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Mailroom Clerk
SPS
Jersey City, NJ
10.2022 - 04.2024
- Operated office equipment, ensuring efficient processing of documents and communications.
- Processed incoming and outgoing mail, including sorting, logging, and distributing packages to appropriate departments.
- Operated mailroom equipment, including automated sorting machines.
- Operated a variety of mailing equipment such as postage meters, inserters, folders, and sorters.
- Controlled, processed, and delivered incoming and outgoing mail.
- Maintained accurate records of incoming and outgoing mail and packages.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously with accuracy and efficiency.
- Maintained confidentiality of sensitive documents while processing mail items.
- Provided excellent customer service by responding promptly to inquiries from internal staff members regarding their mail needs.
- Provided superior customer service in a high-volume mailroom environment.
- Responded promptly to internal staff inquiries regarding mail needs, enhancing overall service satisfaction.
- Operated office machines, such as photocopiers and scanners, and personal computers.
- Assisted with the preparation of large bulk mailings using automated machines or manual methods.
- Performed administrative tasks such as filing and photocopying.
- Maintained accurate records of incoming and outgoing mail and packages, supporting effective inventory management.
- Managed workload independently with minimal supervision from team lead or manager.
Customer Service Agent
Entergy
06.2022 - 10.2022
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Addressed customer complaints and inquiries courteously and efficiently, fostering positive customer relationships.
- Resolved telephone inquiries and complaints by adhering to standard operating procedures, ensuring customer satisfaction.
- Utilized problem-solving techniques to quickly resolve customer complaints in a professional manner.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Provided product knowledge to customers while answering questions and addressing concerns.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed strong communication skills while interacting with customers from diverse backgrounds.
- Provided account information to customers and explained bill service policies and customer rights.
Administrative Assistant
Friends of the Lifers
Jersey City, NJ
09.2015 - 10.2019
- Supported management staff by scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining organized records.
- Screened and routed incoming telephone calls to appropriate personnel for efficient communication.
- Screened incoming telephone calls, routing to appropriate personnel.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Prepared presentations using Microsoft Office Suite applications, enhancing clarity and engagement of information.
Telemarketer
King Teleservices
New York, NY
03.2009 - 11.2014
- Consistently exceeded weekly and monthly sales goals.
- Conducted outbound calls on a daily basis in order to reach predetermined goals.
- Generated new leads by cold-calling potential clients utilizing a CRM system.
- Followed prepared sales script to provide accurate information about products price, features, and benefits.
- Provided accurate product information to customers in order to meet their needs.
- Asked relevant leading questions to understand customer needs.
- Successfully maintained knowledge of products, services, promotions, and pricing information.
- Explained products, services, and pricing while addressing customer inquiries.
Security Guard
U.S Security Associate
Vineland, New Jersey
10.2004 - 11.2008
- Monitored premises, preventing unauthorized access and enhancing overall safety.
- Patrolled assigned areas to deter criminal activity and maintain order.
- Responded to alarms and emergencies, coordinating with law enforcement as needed.
- Delivered customer service to visitors while consistently enforcing facility rules.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained order and ensured safety during special events, including concerts and conferences.
Education
High School -
Henry Snyder High School
Jersey CitySkills
- Incident management software
- Incident reporting
- Crisis management
- Crisis intervention
- Threat assessment
- Emergency preparedness
- Surveillance
- Access management
- Monitoring systems operations
- Safety training
- Safety documentation
- Customer/Client relations
- Customer service
- Problem resolution
- Complaint resolution
- Conflict resolution
- Documentation tools
- Coordination skills
- Time management
- Critical thinking
- Problem-solving
- Observational skills
- Verbal communication
- Safety documentation
- Coordination skills
Timeline
Security Officer
Allied Universal Security
02.2026 - Current
Clerk
Blue Cross Blue Shield
04.2024 - 04.2025
Mailroom Clerk
SPS
10.2022 - 04.2024
Customer Service Agent
Entergy
06.2022 - 10.2022
Administrative Assistant
Friends of the Lifers
09.2015 - 10.2019
Telemarketer
King Teleservices
03.2009 - 11.2014
Security Guard
U.S Security Associate
10.2004 - 11.2008
High School -
Henry Snyder High School