Summary
Overview
Work History
Education
Skills
Websites
Key Successes
Timeline
Generic

Deborah Cafarella

Revere,MA

Summary

IT & Security business operations leader with proven expertise in building/leading global high-performing teams to deliver business productivity & operational efficiencies that result in exceptional customer service/support of the organization's mission. Experienced in developing/executing IT strategies, threat mitigation, intelligent automation, solution architecture, business intelligence, operations, and enterprise transformation.

Overview

16
16
years of professional experience

Work History

Independent Cyber Security and IT Operations Consultant

Towerwall
08.2023 - Current

Responsible for conducting risk assessments, security audits, and incident response efforts to ensure compliance with ISO 27001, NIST, GDPR, and HIPAA. Design secure network architectures, and develop security policies. Advised clients on strategies and emerging threats, managed multiple projects, and create technical documentation.

Key achievements include

  • Led SOC2 Type 2 certification effort for a client
  • Improved client cybersecurity posture through tailored risk assessments and mitigation strategies.
  • Reduced cyber threats by implementing robust security frameworks and incident response plans.
  • Ensured regulatory compliance by conducting thorough audits of information systems and security controls.
  • Collaborated with cross-functional teams to develop comprehensive cybersecurity policies and procedures.

Senior Director, Corporate IT, Facilities Operations & Business Resiliency

Everbridge
06.2018 - 07.2023
  • Oversaw strategic planning, implementation, and management of IT Operations, including IAM, business systems and infrastructure, cloud migrations within Everbridge
  • Ensuring that IT, Facilities, and BC operations align with overall business objectives to contribute to Everbridge’s overall success
  • Initiatives include Vendor Management, Hosting, Security, Data Centers, Cloud Computing, Compute, Servers, Storage, Networks, Firewalls, GSOC, O365, Unified Collaboration, IAM, Active Directory, A/V, VPN, ZTNA, SDWAN, MDM, and Endpoint Management among other areas.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Awarded Top Performer in 2019

Senior Director, Corporate IT Operations and Business Systems

NantHealth
09.2016 - 06.2018
  • Provided strong leadership, risk management, strategic vision and management of the Corporate IT and Business Systems functions, for 1,000 highly distributed based workforce
  • Oversaw operations including security strategy and implementation, server and network administration, desktop support, end user support, unified communications, telecommunications, cloud technologies, ERP, Salesforce, and call center support
  • Collaborated with IT and key stakeholders to coordinate system requirements for access, security, and strategic planning across the enterprise.

Director, IT

EZE SOFTWARE GROUP | EZE OMS | EZE CASTLE SOFTWARE
09.2012 - 09.2016
  • Led Global IT for growth from 300 to 1,700+ employees
  • Directed global team of 15, utilizing Agile methodology to shape workflows
  • Introduced Agile Scrum and resolved backlog of 425 projects within one year of launch
  • Led 27+ customer audits addressing vendor security risk
  • Conducted testing and DR drills on quarterly basis, and published results to customers
  • Served as member of Green Team, focused on promoting sustainability in business practices
  • Initiated and launched novel cybersecurity program; wrote and introduced security and IT policies, and enhanced new hire onboarding and offboarding in partnership with HR
  • Unified systems and platforms following three M&As; negotiated enterprise-wide vendor contracts
  • Led the relocation of Corporate Datacenter from New York to Chicago
  • Reduced on-premises server infrastructure from 45 physical servers down to five Virtual Hosts
  • Led successful ISO 27001 certification process.

IT Security and Risk Management Program Manager

Biogen Idec
01.2009 - 09.2012
  • Built and managed programs within the IT Security and Risk Management domain; focus on process, standardization, continual improvement, and compliance with approved standards, including ITIL, COBIT, and NIST
  • Built and managed a Risk Management program designed to support senior management in identifying risks within their IT environment and assessing how those risks may be eliminated
  • Successfully established a DR Program from scratch; created policies, procedures, templates, training, and test scenarios.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Led DR processes in response to the March 2011 earthquake and tsunami in Japan; was acknowledged by Gartner Research in a publication entitled Biogen Idec’s Response to the 2011 Japan Disaster.

Education

Bachelor of Science in Computer Information Science -

SUFFOLK UNIVERSITY
Boston, MA

Certification -

ITIL 3 FOUNDATION

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Global IT Strategy & Program Management
  • Security & Risk Management
  • Financial Management /Budgeting
  • Cloud Operations / DevOps
  • Outsourcing / Offshoring
  • Business Continuity & DR
  • Vendor Management
  • Mergers, Acquisitions & Integrations

Key Successes

  • Built tech-supported customer experience centers to showcase products/drive sales. Required collaboration with sales/product teams in multiple US offices, resulting in 25% increase in sales.
  • Spearheaded data center relocation to consolidate data processing environments from three to two locations within 48 hours. Maintained all trade production processes through failover to DR data center. Led to on-time transition, cost savings of $524,000, and reduced servers from 45 to 5 virtual hosts.
  • Orchestrated technology optimization/rationalization initiative. Resulted in 18% reduction in overall IT costs/highly resilient architecture and organization, enabling 300+% increase in users.

Timeline

Independent Cyber Security and IT Operations Consultant

Towerwall
08.2023 - Current

Senior Director, Corporate IT, Facilities Operations & Business Resiliency

Everbridge
06.2018 - 07.2023

Senior Director, Corporate IT Operations and Business Systems

NantHealth
09.2016 - 06.2018

Director, IT

EZE SOFTWARE GROUP | EZE OMS | EZE CASTLE SOFTWARE
09.2012 - 09.2016

IT Security and Risk Management Program Manager

Biogen Idec
01.2009 - 09.2012

Bachelor of Science in Computer Information Science -

SUFFOLK UNIVERSITY

Certification -

ITIL 3 FOUNDATION
Deborah Cafarella