Deborah Cain
College Grove,TN
Summary
Dynamic sales professional with a proven track record. By excelling in customer service and sales strategies, I have grown a multi million dollar salon, spa and retail center. I have cultivated thriving customer relations in the funeral industry. Recognized for enhancing customer satisfaction and driving revenue growth through effective partnerships and innovative marketing strategies. Adept at problem-solving and fostering relationships, ensuring a positive sales experience and achieving success.
Overview
26
26
years of professional experience
Work History
Sales Executive
Messenger Staionery
College Grove, TN
05.2010 - Current
- Assisted our funeral partners in stationery selections based on needs and preferences of their community.
- Maintained and organized merchandise displays to enhance customer engagement and promote sales growth.
- Built relationships with industry partners to encourage long term growth patterns.
- Developed new partner relationships by actively engaging with potential customers and highlighting the benefits of our product offerings to their families and communities.
- Managed conflict resolution with dissatisfied customers professionally, in a timely manner. Resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the funeral service industry.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with funeral home staff to develop sales strategies and goals, aligning with company objectives.
- Developed strong rapport with customers and created positive impression of business.
Salon/Spa/Retail Store Manager
Dillards
Goodlettsville
08.2000 - 2010
- Oversaw daily store operations, ensuring exceptional customer service and operational efficiency.
- Managed inventory levels, optimizing stock availability and minimizing excess through effective replenishment strategies.
- Trained and mentored staff on sales techniques, product knowledge, and customer engagement strategies.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue opportunities.
- Implemented visual merchandising standards to enhance product presentation and improve overall shopping experience.
- Developed and executed promotional strategies, increasing foot traffic and enhancing brand visibility within community.
- Conducted performance evaluations for team members, fostering professional growth and development.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Spring Hill High School
Spring Hill, TNHigh School Diploma - Master Barber
Boro Barber Academy
Murfreesboro, TN11.2001
Skills
Customer service
Teamwork and collaboration
Excellent people skills
Goal oriented
Outgoing personality
Sales expertise
Sales strategies
Time management
Problem-solving skills
Timeline
Sales Executive
Messenger Staionery
05.2010 - Current
Salon/Spa/Retail Store Manager
Dillards
08.2000 - 2010
High School Diploma -
Spring Hill High School
High School Diploma - Master Barber
Boro Barber Academy