DEBORAH CALLENBERG
Keene,NH
Overview
6
6
years of professional experience
Work History
Lead Cook/Assistant Supervisor
Covenant Living Of Keene
Keene, NH
02.2019 - 05.2022
- Supported Supervisor by training new staff in company methods and safety.
- Revised work practices to improve efficiency, boost quality and meet production goals in timely manner.
- Submitted documentation, such as HAACP log data and reports to upper management.
- Coordinated with day shift supervisor to balance workloads and staffing for pandemic protocols.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Deli Supervisor
Monadnock Food Co-Op
Keene, NH
02.2017 - 02.2018
- Worked closely with delicatessen staff in composing fresh salads and sandwiches.
- Trained staff in all aspects of this position including safely using a slicing machine, rotating stock, and proper food handling techniques.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on a daily and monthly basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Floor Supervisor
Sodexo/Keene State College Dining Commons
Keene, NH.
09.2016 - 08.2017
- Oversee 40 – 50 employees performing at various cooking stations and dish room serving 3,000 people per day.
- Coached employees and trained them on all methods according to ServSafe guidelines for handling food safely and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, primarily for special diet requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Cook and Prep
Langdon Place
Keene, NH.
07.2015 - 08.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction by producing high-quality food and providing timely service.
- Received shipments and placed items on proper shelves to restock and organize refrigeration and dry goods.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Microbiology
University of Massachusetts Amherst
Amherst, MA06.1985
Skills
- Excellent Communication Skills
- Dependable
- Extremely Organized
- Self-Directed
- Management
- Fine Attention to Details
- Inventory
- Team Player
Timeline
Lead Cook/Assistant Supervisor
Covenant Living Of Keene
02.2019 - 05.2022
Deli Supervisor
Monadnock Food Co-Op
02.2017 - 02.2018
Floor Supervisor
Sodexo/Keene State College Dining Commons
09.2016 - 08.2017
Lead Cook and Prep
Langdon Place
07.2015 - 08.2016
Microbiology
University of Massachusetts Amherst
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