DEBORAH CANGELOSE
Shreveport
Summary
Strong leader with 26 years of nursing experience and 13 years of hospice administration. Consistent, dependable, fair, and always striving for excellent quality care and support for all patients and families served.
Overview
26
26
years of professional experience
Work History
Administrator
Lifepath Hospice Care Services
01.2020 - Current
- Facilitated team meetings to discuss patient care strategies, ensuring alignment among interdisciplinary staff members.
- Managed budgetary constraints by optimizing resource allocation and identifying cost-saving opportunities without sacrificing care quality.
- Trained and mentored administrative staff in best practices for office management and patient interaction to enhance team effectiveness.
- Collaborated with healthcare professionals to establish efficient workflows, resulting in improved patient satisfaction scores.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Grew company from a census of 19 patients to as high as 110 patients in 5 year period while improving and ensuring quality and excellence in care
- Worked tirelessly to provide a good work life balance for all team members to increase retention and overall satisfaction
- Currently the only hospice in this service area to carry the elite status of a 5 star rating per Hospice Compare
Executive Director/Administrator
St Joseph Hospice
03.2014 - 01.2020
- Grew census from a census of 45 up to a census as high as 115, assisted in the merging of 2 hospice teams.
- Monitored all components of the business, including direct and indirect labor, adjusted budgets and operational plans to maximize growth and opportunities, all while ensuring exceptional, quality care was provided.
- Managed daily operations of two hospice branches-75 employees including medical directors, RNs, LPNs, MSWs, Chaplains, CNAs, office staff, and volunteers. Directed the care of a census up to 115 end of life patients.
- Exceeded monthly/annual revenue targets by maintaining an average EBITDA of >34% by effectively overseeing daily operations for 2 hospice branches.
- Achieved regulatory compliance by passing 2 state surveys with zero deficiencies during the four years in the role as administrator.
RN Case Manager/ADON
St Joseph Hospice
05.2013 - 03.2014
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
- Helped patients and families feel comfortable during challenging and stressful situations, promoted comfort and dignity at end of life.
- Communicated with primary care physicians and hospice medical directors to promptly address patient needs.
- Participated in continuing education programs and Relias testing to enhance training and nursing knowledge.
- Treated patients by administering various types of medications and therapies.
- Developed and adapted individualized treatment plans according to patient and family goals.
- Coordinated with healthcare team at weekly interdisciplinary meetings to establish, enact and evaluate patient care plans.
- Served as Assistant Director of Nursing and served as DON in the absence of primary director.
ICU and PACU RN
Christus Schumpert Medical Center
08.1999 - 05.2013
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Assisted with insertion and managed central, arterial and PICC lines.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
- Served as precepting RN for both ICU and PACU and imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
- Communicated with primary care physicians, hospitalists, surgeons, and intensivists to relay patient needs.
Education
Bachelor of Science - Nursing
Northwestern State University
Shreveport, LA05.1999
Skills
- Capacity to handle high intensity stress and pressure
- Effectively lead while maintaining good morale
- Strong multi-tasking skills
- 26 years of specialized nursing experience
- Conflict resolution
- Problem-solving
- Financial oversight
- Performance monitoring
Accomplishments
- “Impact Award” 2018 recipient out of 17 hospice branches
- CCRN (Certified Critical Care Registered Nurse) 2008-2011
- BLS, ALS, and PALS instructor 2009-2011
- 3 employers in 26 years of nursing
- Elite status of 5 star hospice per Hospice Compare
Timeline
Administrator
Lifepath Hospice Care Services
01.2020 - Current
Executive Director/Administrator
St Joseph Hospice
03.2014 - 01.2020
RN Case Manager/ADON
St Joseph Hospice
05.2013 - 03.2014
ICU and PACU RN
Christus Schumpert Medical Center
08.1999 - 05.2013
Bachelor of Science - Nursing
Northwestern State University