DEBORAH ANN CANTY
Business Manager
Moultonborough,NH
Summary
Business Manager with extensive experience in sales, customer service, logistics, contract negotiations, process improvement, corporate compliance, and mergers & acquisitions within a variety of industries.
Overview
40
40
years of professional experience
3
3
Certification
Work History
BUSINESS PRODUCT OWNER, SAP SALES & DISTRIBUTION MODULE (SD) – STORAGE SOLUTIONS
- Full product/project cycle implementation of SAP ECC 6.0 across three manufacturing/sales facilities moving from Oracle and AS400 systems to SAP – creating a single sales organization where B2B customers could purchase three brands of product through a single quote to order to invoice, improving our partners purchasing experiencing and delivery a key requirement to large government GSA contract.
- Responsible for full SAP OTC implementation for three organizations, including integration with MM, PP, and FICO, Concur, Config 1 quote/order configuration interface allowing customers and outside reps to create make-to-order quotes that business could readily convert to orders, while keeping all customer, pricing, and material master data solely in SAP and communicated through NLink ensuring single source data integrity. Prior to SAP implementation, responsible for OTC transactional/enhancements execution in Oracle.
- Integrating GSA with non-SAP software including Bill Trust, Vertex Tax, Worldpay, Paymetric, and Config One Configurator
- Coordinate cross-functional teams in sales, purchasing, production, and logistics mapping all processes, identifying system gaps and opportunities for process improvement.
- Proficient in gathering user stories and crafting BRDs for all business aspects receiving approval from business leadership and stakeholders; work with development team off shore to complete functional specification and schedule development resources and manage to go-live.
- Conducted 100s of UATs, including development of test scenario and scripts, this included all regression testing related to software upgrades that affected my business unit.
- Written instructional documents for all business areas and have conducted live and on-line trainings with stakeholders throughout the business and coaching teams through UATs and go-live events.
- Assisted senior management in KPI development for sales and created analytic requirements for sales teams and worked with SAP BI developers through creation of analytics including daily launch for the business to SharePoint site.
- Data mapping for customer, pricing, vendor, and material masters
- Resolution of post-go-live issues – embedding myself with the various teams at go live to make sure teams made a smooth transition.
- Continuous improvement efforts post go live, working with all facets of the business unit as well as corporate governance teams, marketing, treasury to identify opportunities for process and product enhancements
LISTA INTERNATIONAL SENIOR STAFF DIVESTITURE & INTEGRATION TEAM MEMBER (A STANLEY COMPANY)
- Served as a confidential member of a five-person divestiture team responsible to present the company to prospective buyers and manage the sale through closing.
- Became a member of the combined integration team upon acquisition by Stanley Black & Decker in 2011, responsible for integrating Lista’s Human Resource Department, pension plan, 401(k) plan, and benefits to SBD Corporate and integrating Lista’s logistics operation into the SBD central transport system, generating a savings of $800K to the Lista operation. All while managing the continued day-to-day operations of three departments.
- Led the team that successfully completed the full integration in less than a year and Lista considered one of the most successful integrations undertaken by the division.
LISTA INTERNATIONAL EXECUTIVE MANAGER OF HR, CUSTOMER SERVICE, TECH SALES & LOGISTICS
- Led daily management of HR, Customer Service and Logistics departments for a $75M premium storage and workplace manufacturer, offering day-to-day support of the business operation.
- Improved all metrics in customer service, including order speed and accuracy, timely shipment of customers orders via various transportation modes, and responsiveness to customers inquiries.
- Transitioned Tech Sales Team from AutoCAD onto Solidworks drawing and introduced Keyshot rendering platform to ensure we had at our disposal the tools to provide the sales team with the highest quality representations of our product to win sales.
- Implemented a plant-wide automated ADP Payroll, Time Management, and HRB Web System – transitioning the business from a cumbersome manual system. This move allowed us to conduct all our HR duties more efficiently, reducing the number of resources required, saved cost of running payroll and provided supervisors with better tools and greater flexibility to manage employee time and attendance, as well as the HR team to better manage employee benefits.
- During the most trying economic time, the HR staff successfully orchestrated and executed the painful task of reducing our headcount to ensure the company’s survival, and at the same time worked to keep morale high while we focused on the recovery. Worked with DUA to implement and administer a large-scale workshare program that allowed us to reduce the hours of remaining employees while allowing them to receive UI benefits.
- Through negotiations with vendors and integrating HRA and self-insurance programs, Lista was able to hold our healthcare benefit costs and maintain the same level of benefits throughout tenure, while other business were experiencing 20+% increases year over year.
Contract Administrator
INDUSTRIAL ECONOMICS, INC.
Cambridge, MA
09.2022 - 06.2025
- Responsible for procurement initiatives, developing pricing templates for private and government bids, ensuring compliance with GSA and BPA contracts, coordinating subcontractor rates, establishing travel budgets, creating individual rate schedules for commercial clients throughout various practices, and setting staff rates for each new contract awarded.
Medicare Health Insurance Agent
INDEPENDENT
06.2020 - 09.2022
- Held 20 state licensed for Life & Health insurance. Focus on Medicare clients, assisting them in finding the appropriate additional coverage to accompany their Medicare. Certified with multiple national carriers.
STANLEY BLACK & DECKER – GLOBAL TOOL STORAGE DIVISION (GTS)
01.2004 - 01.2019
- Company Overview: Fortune 500 manufacturer of industrial tools, storage, commercial electronic security, and engineered fastening systems.
ADMINISTRATOR
MEDICAL SCIENCE PARTNERS (HARVARD FUNDED MEDICAL INVESTMENT FIRM)
WELLESLEY
01.1997 - 01.2004
- Responsible for managing all administrative duties for the firm, including coordinating BOD participation for all partners with portfolio companies, and right-hand assistant to both partners fulfilling all day-to-day support including calendar management, travel coordination, coordination of annual investor meetings, reconciling expenses, communication with investors and CEOs of portfolio companies, preparation and distribution of quarterly and annual reports in support of CFO.
Education
Bachelor of Arts - Business Administration
BOSTON COLLEGE
Chestnut Hill, MA01.1995
Skills
- Budget planning & management
- Contract negotiation
- Regulatory compliance
- Procurement strategy
- Data analysis
- Project management
- Customer service
- Team collaboration
- Process improvement
- Performance metrics
- Stakeholder engagement
- Training development
- Cross-functional coordination
- Proposal preparation
- Document control
- Change orders
- Verbal and written communication
- Procurement
- Contract analysis
- Staff training
- Proficient in: Microsoft Suite (Excel, Word, PowerPoint, Outlook), Oracle, Paradox, Windows, Chrome, Adobe, Ceridian, ADP, SAP (SD, PP, MM, FI, LE), Windschuttle, Config One, SharePoint, Skype, Zoom, Google Suite, Miro, Visio, Teams, Sharepoint, Quickbooks, Contractor Foreman
- Performance evaluations
- Work Planning and Prioritization
- Project Management
Certification
- ISO Auditor
- Scrum Master
- AHIP
- FFM
EXPERTISE
Leadership – Strategic Planning – Business Development – Operations Management Logistics – Human Resources – M&A – Customer Service – Integrations/Divestitures – Software Implementations Training/Coaching/Mentoring/Facilitating – Cross-Functional Initiatives – Process Improvement
Timeline
Contract Administrator
INDUSTRIAL ECONOMICS, INC.
09.2022 - 06.2025
Medicare Health Insurance Agent
INDEPENDENT
06.2020 - 09.2022
STANLEY BLACK & DECKER – GLOBAL TOOL STORAGE DIVISION (GTS)
01.2004 - 01.2019
ADMINISTRATOR
MEDICAL SCIENCE PARTNERS (HARVARD FUNDED MEDICAL INVESTMENT FIRM)
01.1997 - 01.2004
Bachelor of Arts - Business Administration
BOSTON COLLEGE
BUSINESS PRODUCT OWNER, SAP SALES & DISTRIBUTION MODULE (SD) – STORAGE SOLUTIONS
LISTA INTERNATIONAL SENIOR STAFF DIVESTITURE & INTEGRATION TEAM MEMBER (A STANLEY COMPANY)
LISTA INTERNATIONAL EXECUTIVE MANAGER OF HR, CUSTOMER SERVICE, TECH SALES & LOGISTICS
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