Deborah Caplette
Front Desk Of Medical Office
Port Orange,FL
Summary
I’m a reliable experienced patient focused Office Manager skilled in medical billing, coding and office management. Customer service – oriented. Administrative skilled in account receivable’s, greeting patients, scheduling appointments and preparing patient charts. I know my way around Availity website to check on patients insurance and process some of the billing on specific insurance companies. I also have worked on Chiro 8000 for many years.
Overview
32
32
years of professional experience
Work History
Front Office Administrator
Winters Family Psychiatry
06.2021 - 07.2025
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Office Manager
Petker Chiropractic & Acupuncture PA
03.1993 - 12.2020
- Managed insurance billing using Chiro 8000 software for efficient processing. Oversaw accounts receivable, bank deposits, and collection of patient payments. Scheduled patient appointments, ensuring comfort and readiness in exam rooms. Ordered all medical and office supplies to maintain operational efficiency. Handled phone communications and appointment bookings to enhance patient experience. Created and mailed birthday, holiday, and recall cards to foster patient relations. Assisted doctor during patient physicals to streamline examination processes.
Education
GED - undefined
Southbridge High School
Southbridge, MA01.1984
Skills
Strong organizational and time management skills
Excellent spelling, proofreading and computer skills
Ability to maintain confidentiality
Excellent working knowledge of all Microsoft Office applications
Ability to produce proficient work even while under pressure and meet deadlines on time
Ability to multitask and manage conflicting demands
Developing & implementing new administrative systems
Administrative and analytical skills
Proficient in Chiro 8000 and Availity software
Timeline
Front Office Administrator
Winters Family Psychiatry
06.2021 - 07.2025
Office Manager
Petker Chiropractic & Acupuncture PA
03.1993 - 12.2020
GED - undefined
Southbridge High School