DEBORAH CARMICHAEL
Boulder City,Nevada
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
17
17
years of professional experience
Work History
Office Manager
Grace Christian Academy
Boulder City, NV
08.2024 - Current
- Directed visitors and assisted principal with administrative tasks to ensure smooth office operations.
- Maintained student files in compliance with state regulations, supporting educational standards.
- Edited yearbook and designed promotional materials to enhance school communication and engagement.
Director of Operations
The Sales Collective
01.2022 - 06.2024
- co-creation of the sales process and client tracking system using SalesForce
- Daily A/R, A/P, Cash Handling report to Controller
- Payroll and benefit administration using various software platforms
- Improvement of work processes leading sales from 1M to 5M.
- Client service and support.
- Maintaining relationships, preparation and completion of contracts with Strategic Partners
- Designed and implemented client appreciation program.
QC Manager
Ree Medical Group
01.2017 - 01.2022
- Led the department in DBQs completed per hour with less than a 2% error record.
- Promoted from DBQ generator to QC Manager after 2 years.
- With my team we caught up a 6-month backlog in less than 3 months.
Office Manager
Aflac
01.2008 - 01.2015
- Successfully opened a new Aflac office with over 20 Sales Leaders and Managers.
- Maintained a high level of excellence in customer service and claim support.
- Managing all office details including purchasing, payroll, client support, and insurance correspondence.
Education
AA - Business Administration
Mt. St Antonio College
Walnut, California01.1988
Skills
- HR
- QuickBooks
- Contracts
- Communication
- Processes
- Client Service
- Office Management
- Office administration
- Document management
- Payroll administration
- Client relationship management
- Sales tracking
- Regulatory compliance
- Process improvement
- Customer service
- Project management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Vendor management
- Office management software
- Workflow planning
Affiliations
- Volunteer for Team USA Figure Skating
- Children's theatre director
- Reading
- Weightlifting
Timeline
Office Manager
Grace Christian Academy
08.2024 - Current
Director of Operations
The Sales Collective
01.2022 - 06.2024
QC Manager
Ree Medical Group
01.2017 - 01.2022
Office Manager
Aflac
01.2008 - 01.2015
AA - Business Administration
Mt. St Antonio College
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