Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Carr-Wise

Flint,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Wex, INC
West Fargo, ND
10.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.

Customer Service Representative

Xfinity Comcast
Detroit, MI
09.2021 - 06.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Support Specialist

Concentrix, A SYNNEX Corporation
Farmington Hills, MI
01.2020 - 10.2020
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set up and activated customer accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Science - Medical Billing And Coding

Colorado Technical University, Online
Colorado Springs, CO
09-2013

Skills

  • Customer Service Excellence
  • Appointment Scheduling
  • Technical Troubleshooting
  • Quality Assurance
  • Payment Processing
  • Data Entry
  • Paperwork Processing
  • Complaint Resolution
  • Credit Card Payment Processing

Timeline

Customer Support Specialist

Wex, INC
10.2023 - Current

Customer Service Representative

Xfinity Comcast
09.2021 - 06.2022

Customer Support Specialist

Concentrix, A SYNNEX Corporation
01.2020 - 10.2020

Associate of Science - Medical Billing And Coding

Colorado Technical University, Online

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Deborah Carr-Wise