Deborah Carson
Urbana,Illinois
Summary
Motivated professional with strong communication, interpersonal, and creative thinking skills. Seeking to leverage experience and abilities to make a meaningful impact with your organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Benefits Specialist
Carle Health
Champaign, IL
08.2022 - 09.2024
- Utilized data entry skills to support the administration of benefits systems
- Provided customer service support to employees regarding their questions concerning their health, dental, vision insurance coverage and other benefits programs
- Oversaw benefit modification requests and validated dependent information
- Ensured that employee records were kept up-to-date for easy reference
- Supported HR Business Partners with addressing employee issues
- Managed the administration of tuition assistance payouts and retirement financial requests
- Handled the efficient disbursement of funds towards diverse payables such as benefit premium arrears, sign-on bonus recoupments, tuition assistance and retirement loan repayment
- Managed the entire process of filing claims for life insurance and retirement benefits
- Notarized HR documents as a notary public
- Served as the point of contact for employees and external parties at the HR front desk
- Maintained compliance with applicable laws including HIPAA Privacy regulations, COBRA requirements, FMLA regulations and ERISA guidelines
Revenue Cycle Account Billing Specialist
Spherion staffing/carle Health
Champaign, IL
03.2022 - 05.2022
- Ensured accurate processing of all refund transactions in a timely manner
- Converted medical supply orders into claims for government and group plan insurance carriers
- Ensured accurate delivery of undelivered patient mail through efficient processing
- Handled patient calls and resolved billing issues using exceptional problem-solving skills
- Processed payments from customers using credit card methods
Quality Assurance Specialist
Delta Dental Insurance Company
Alpharetta, GA
07.2015 - 12.2021
- Analyzed updates to insurance broker compensation
- Confirmed that client administrator online access complies with standards
- Continuously achieved $500+ department cost savings for three consecutive years through researched and submitted process improvements
- Contributed to the development of high-performing teams by sharing subject matter expertise
- Identified areas of improvement within the existing Quality Management Systems
- Coordinated with cross-functional teams to address quality issues and implement corrective actions
Enrollment Assistant
Delta Dental Insurance Company
Alpharetta, GA
07.2011 - 07.2015
- Demonstrated expertise in managing enrollments by ensuring accurate processing of new hire updates, family status changes and coverage corrections for various commercial business contracts
- Managed the processing of enrollment and member record updates for both retail individual business contracts and Healthcare Exchange contracts
- Resolved any issues that arose during the course of the enrollment process in a timely manner
- Managed customer needs effectively by providing quick assistance and resolving issues
- Served as the department’s secretary, responsible for distributing meeting minutes through email
- Facilitated clear communication between various stakeholders
- Service as a valuable resource to enhance team performance
Education
Bachelor of Arts - Anthropology
The University of Georgia
Skills
- Experienced with Microsoft Office 365 Suite
- Kronos Workforce Management
- SharePoint Administration
- Office Administration
- Records Management
- Engaging Presentation Skills
- Detailed Record-Keeping
- Strong Written and Oral Communication
- Collaborative Relationship Development
- Specialized Project Execution
- Effective Problem Resolution
- Proficient in HIPAA Standards
- Benefits Analysis
- Explanation and Coordination
- Payroll Coordination
- Legislative Interpretation
Certification
Notary Public, Illinois, 2027
Timeline
Human Resources Benefits Specialist
Carle Health
08.2022 - 09.2024
Revenue Cycle Account Billing Specialist
Spherion staffing/carle Health
03.2022 - 05.2022
Quality Assurance Specialist
Delta Dental Insurance Company
07.2015 - 12.2021
Enrollment Assistant
Delta Dental Insurance Company
07.2011 - 07.2015
Bachelor of Arts - Anthropology
The University of Georgia
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