Deborah Chaney
Ellijay,GA
Summary
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Hospitable professional offering personality, professionalism and communication skills.
Overview
39
39
years of professional experience
Work History
Personal Banker/Client Relationship Consultant
U.S. Bank
Anacortes, WA
02.2019 - 01.2022
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained and built strong client relationships through quality, personalized interactions.
- Advised customers on various financial products available from the bank.
- Used product knowledge and abilities to execute consumer loans and other services.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Recognized opportunities for cross-selling additional banking products or services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Senior Personal Banker
Bank of America
Anacortes, WA
11.2005 - 04.2013
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Assisted customers with opening new accounts, making deposits, withdrawals and transfers in accordance with banking regulations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Received regional branch recognition award for top 5 in lending sales and outstanding customer referrals.
Insurance Claims Adjuster
Unitrin Insurance
Vista, CA
05.2004 - 02.2005
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Maintain quality standards by reviewing claims while working off project list.
- Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
- Developed strategies for minimizing claim costs while ensuring customer satisfaction.
- Determined liability based on facts gathered from investigations.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Provided expert testimony in court proceedings as required by law enforcement agencies or courts of law.
- Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
- Awarded adjuster of the year for division in 2004.
Lead Waitress
Italia Mia Restaurant
Poway, CA
06.1992 - 02.2005
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Answered questions and recommended specials to increase profits.
- Assigned seating to guests and monitored wait list.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained a clean work area throughout the shift to ensure an inviting atmosphere for customers.
Insurance Agent Assistant
Farmers Insurance Agency
San Diego, CA
08.2003 - 05.2004
- Processed payments for insurance premiums and updated account information as needed.
- Entered customer data into computer systems, ensuring accuracy and completeness of records.
- Cross-sold additional services such as annuities, investments, life insurance policies.
- Performed administrative tasks such as updating contact lists or preparing mailings.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Auto Claims Adjuster
Professional Claim Service
Poway, CA
06.1999 - 02.2003
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Utilized resources and prior experience in [Type] industry to determine if claims should be approved for payment or denied.
- Maintain quality standards by reviewing claims while working off project list.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Determined liability based on facts gathered from investigations.
- Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
- Participated in the process of mediations, subrogation as well as examinations un der oath with the fraud attorneys for claims.
Lead Waitress
Mexicocina
Poway, CA
07.1983 - 09.1983
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Trained new servers on restaurant policies, procedures, service techniques, and safety standards.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Cosmetology License - Nail Technician
Je Boutique Cosmetology
San Diego, CA04-1992
High School Diploma -
Poway High School
Poway, CA06-1982
Assistant Pre-School Teacher Certificate - Child Development
Regional Occupation Program
San Diego, CA06-1982
Skills
- Relationship Building and Management
- Loan Application Advisement
- Positive Attitude
- Opportunity Identification
- Banking Policies and Procedures
- Issues Resolution
- Sales Strategy
- Customer Satisfaction
- Interpersonal Skills
- Rapport Building
Timeline
Personal Banker/Client Relationship Consultant
U.S. Bank
02.2019 - 01.2022
Senior Personal Banker
Bank of America
11.2005 - 04.2013
Insurance Claims Adjuster
Unitrin Insurance
05.2004 - 02.2005
Insurance Agent Assistant
Farmers Insurance Agency
08.2003 - 05.2004
Auto Claims Adjuster
Professional Claim Service
06.1999 - 02.2003
Lead Waitress
Italia Mia Restaurant
06.1992 - 02.2005
Lead Waitress
Mexicocina
07.1983 - 09.1983
Cosmetology License - Nail Technician
Je Boutique Cosmetology
High School Diploma -
Poway High School
Assistant Pre-School Teacher Certificate - Child Development
Regional Occupation Program