Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Chapman

Port Angeles

Summary

Reliable and dedicated individual with strong sense of responsibility and punctuality. With a clear focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for attentiveness, leadership, diligence, multitasking, and exceptional customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised and ready to contribute to team success, achieve positive results, tackle new challenges and objectives with dedication and enthusiasm.

Overview

27
27
years of professional experience

Work History

Spark Driver

Walmart
09.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Art Gallery Assistant

The One of a Kind Art Gallery
08.2023 - 05.2024
  • Increased art gallery visitor engagement by implementing interactive displays and informative exhibit labels.
  • Streamlined inventory management for improved organization and accessibility of artworks in storage.
  • Facilitated smooth communication between gallery staff, artists, vendors, and clients by managing correspondence and scheduling meetings.
  • Ensured accurate record-keeping of artwork transactions by diligently updating sales documentation files.
  • Maintained a clean and inviting gallery environment through regular cleaning tasks and careful arrangement of artworks.
  • Collaborated with artists and curators to develop comprehensive exhibition materials, enhancing visitor understanding of displayed works.
  • Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries and personalized art recommendations.
  • Supported marketing efforts by creating visually appealing promotional materials for upcoming exhibitions and events.
  • Improved gallery efficiency by updating database systems for tracking artwork loans, acquisitions, and consignments.
  • Provided essential support during exhibition installations, ensuring timely completion of gallery setups.
  • Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
  • Moved and handled various types of artwork with exceptional care, following all Type requirements.
  • Received, photographed, cataloged, researched and prepared Type objects for display for Name collection.
  • Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
  • Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.
  • Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
  • Strengthened relationships with artists, collectors, museums, and other galleries through consistent follow-up communications.
  • Enhanced customer experience by providing knowledgeable guidance on artwork selections and artist information.

Cashier

IGS
05.2017 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced shopping experience, provided product information and location assistance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Housekeeper

Holiday Inn Hotel Sandton
06.2014 - 03.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Assistant Manager

Dollar Store
09.2008 - 03.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enhanced team productivity by streamlining operational processes.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Manager

Dollar Tree
10.2003 - 06.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Vault Manager

Security Services Northwest Inc
07.1998 - 10.2002
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Collaborated effectively with other departments to ensure seamless integration of vault operations within the broader organizational structure.
  • Oversaw daily cash handling procedures, ensuring accuracy and compliance with established guidelines.
  • Mitigated risk by maintaining strict adherence to industry regulations and company policies regarding vault operations.
  • Complied with established internal controls and policies.

Education

General Studies

Peninsula College
Port Angeles, WA

High School Diploma - General Studies

Port Angeles High School
Port Angeles, WA
06.1981

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Flexible schedule
  • Punctuality
  • Schedule management
  • Customer rapport
  • Attention to detail
  • Conflict resolution
  • Database management
  • Staff development
  • Friendly and outgoing
  • Verbal and written communication
  • Physical stamina
  • Delivery pickup
  • Continuous improvement
  • Multitasking Abilities
  • Teamwork and collaboration
  • Interpersonal skills
  • Effective communication
  • Problem-solving abilities
  • Organizational skills
  • Critical thinking
  • Active listening
  • Reliability
  • Task prioritization
  • Written communication

Timeline

Spark Driver

Walmart
09.2024 - Current

Art Gallery Assistant

The One of a Kind Art Gallery
08.2023 - 05.2024

Cashier

IGS
05.2017 - 08.2023

Housekeeper

Holiday Inn Hotel Sandton
06.2014 - 03.2016

Assistant Manager

Dollar Store
09.2008 - 03.2010

Manager

Dollar Tree
10.2003 - 06.2008

Vault Manager

Security Services Northwest Inc
07.1998 - 10.2002

General Studies

Peninsula College

High School Diploma - General Studies

Port Angeles High School

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Deborah Chapman