Deborah Cherence
Manahawkin,NJ
Summary
Self-motivated, customer service-driven administrative professional with a proven record of accomplishment in successfully handling difficult patient cases, with an ability to build strong relationships with internal and external stakeholders. Having the ability to work quickly and accurately under pressure, dealing confidently with changing and conflicting priorities. Possessing a proven ability to help define a company’s direction towards further improvement, achieve goals, and optimize its core business.
Overview
11
11
years of professional experience
Work History
Experience Ambassador
Hackensack Meridian Health
Southern Region, NJ
01.2021 - 12.2023
- Counseled as a liaison between patients/visitors and hospital staff to enhance communication, promote good working relationships, accomplish assigned duties, and improve the delivery of patient experience
- Proactively rounded on 30 patients daily to capture the patient experience trends while hospitalized
- Collaborated within the Patient Experience team weekly to identify trends related to patient needs and escalating cases as needed to improve the patient experience
- Compassionately tended to the patients non-clinical care during hospital stay
- Notarized more then 50 plus legal papers of patients and staff
- Conveyed personal care items to patients for a more comfortable experience
- Executed errands between patients and family members
- Supplied travel arraignments for patients
- Communicated and promoted hospital policies, procedures, and services to better meet consumer expectations
- Executed daily 50-75 visitor sign-in and connection to the patient
- Trained various workers on computer software and implementing of computer programs
- Served as a certified High Reliability Organization coach in the training of hospital staff for the hospital to be recognized as a HRO company
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Produced and distributed brochures, newsletters and press kits.
Concierge
Circles, Sodexo
Southern Region, NJ
01.2020 - 12.2020
- Managed customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information
- Proactively rounded on 30 patients daily to capture the patient experience trends while hospitalized
- Collaborated within the Patient Experience team to identify trends related to patient needs and escalating cases as needed to improve the patient experience
- Tended to the patients non-clinical care during hospital stay
- Notarized legal papers of patients and staff
- Delivered personal care items for a more comfortable experience
- Executed errands between patients and family members
- Supplied travel arraignments for patients
- Preformed Business and Clerical services for hospital and patients
Substitute Teacher, Teacher Aide, or Secretary
Stafford School District
Manahawkin, NJ
01.2019 - 12.2020
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
Office Assistant / Guest Services
Harvey Cedars BC
Harvey Cedars, NJ
01.2013 - 12.2018
- Coordinated all event bookings throughout the year in the 450 room complex
- Oversaw essential aspects of event planning for a diverse range of clients
- Processed accounts receivable in QuickBooks for guest and group bookings
- Responsible for weekly department cash tally and reconcile for deposit
- Organized weekly staff meetings and developed schedules for office staff
- Input data into spreadsheets and databases.
- Edited documents to keep company materials free of grammar errors.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Utilized office management software to record and track customer information.
- Gained strong leadership skills by managing projects from start to finish.
Education
Medical Billing And Coding Certificate - Health Care Administration
Penn Foster College
Scottsdale, AZ11.2024
Associate of Arts - Business Administration
Brookdale Community College
Lincroft, NJ12.1991
Skills
- Operational efficiency
- Strong commitment to
confidentiality & ethics - Effective handling of inquiries
and complaints
- Patient Advocacy
- Strong attention to detail with an
ability to multi-task
Timeline
Experience Ambassador
Hackensack Meridian Health
01.2021 - 12.2023
Concierge
Circles, Sodexo
01.2020 - 12.2020
Substitute Teacher, Teacher Aide, or Secretary
Stafford School District
01.2019 - 12.2020
Office Assistant / Guest Services
Harvey Cedars BC
01.2013 - 12.2018
Medical Billing And Coding Certificate - Health Care Administration
Penn Foster College
Associate of Arts - Business Administration
Brookdale Community College
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