Deborah Cihunka
Omaha
Summary
I am a hard working individual who looks for the best in everyone. My experiences in customer service and teaching helped me to develop excellent communication and multi-tasking skills. I am a team player and I enjoy learning new skills. I am flexible and willing to do whatever it takes to get the job done.
Overview
18
18
years of professional experience
Work History
Interviewer
Professional Research Consultants
Omaha
06.2008 - Current
- Conducted medical surveys via phone to gather critical data.
- Mentored new employees, enhancing onboarding experience and integration.
Behavior Science Analyst
TPG Management Inc.
Omaha
07.2017 - 06.2024
- Evaluated customer service calls for multiple clients to identify areas for improvement.
- Compiled and shared evaluation data with clients to recommend products that enhance business performance.
Reimbursement Specialist
West Asset Management
Omaha
05.2012 - 07.2017
- Recovered payments for clients on outstanding claims.
- Contacted insurance companies to verify claim statuses.
- Utilized client systems to assess necessary actions for billing insurance claims.
- Monitored changes in the insurance industry to stay informed.
- Documented all account actions concisely and thoroughly.
- Collaborated with team members to achieve objectives set by clients and company.
Recovery specialist
West Asset Management
Omaha
09.2010 - 05.2012
- Conducted first party collections for multiple hospitals.
- Provided comprehensive customer service regarding hospital bills and insurance balances.
- Facilitated payment arrangements to assist patients in managing their accounts.
Education
Masters of Music -
University of Nebraska at Omaha
Omaha, NE05-2008
Bachelor of Music -
University of Nebraska at Omaha
Omaha, NE05-1987
Timeline
Behavior Science Analyst
TPG Management Inc.
07.2017 - 06.2024
Reimbursement Specialist
West Asset Management
05.2012 - 07.2017
Recovery specialist
West Asset Management
09.2010 - 05.2012
Interviewer
Professional Research Consultants
06.2008 - Current
Masters of Music -
University of Nebraska at Omaha
Bachelor of Music -
University of Nebraska at Omaha