Deborah Cockrill

Work History

T Mobile

02.2022 - Current

Supported team initiatives and created inclusive environment.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Gathered, organized and input information into digital database.

American General Life And Accident Insurance Company

11.2020 - 12.2021

Delivered prompt service to prioritize customer needs.
Maintained up-to-date knowledge of product and service changes.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Responded proactively and positively to rapid change.
Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved customer inquiries and complaints quickly.

US Celluar

04.2018 - 11.2020

Assisted customers in identifying issues and explained solutions to restore service and functionality.
Used ticketing systems to manage and process support actions and requests.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Diagnosed and troubleshot hardware, software and network issues.
Researched and identified solutions to technical problems.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Handled customer inquiries and suggestions courteously and professionally.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Participated in team meetings and training sessions to stay informed about product updates and changes.

Department Of Children And Family Services

04.2017 - 04.2019

Updated claims system to track claim status and provide relevant information to other department.
Developed and implemented strategies to improve claim processes.
Verified client information by analyzing existing evidence on file.
Generated, posted and attached information to claim files.
Prepared insurance claim forms or related documents and reviewed for completeness.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Posted payments to accounts and maintained records.
Modified, updated and processed existing policies.
Collected premiums and issued accurate receipts.
Assured timely verification of insurance benefits prior to patient procedures or appointments.

T Mobile

09.2015 - 04.2017

Provided product price information to customers.
Identified customer needs and wants to enhance customer experiences and boost sales.
Maintained relationships with customers to maximize sales opportunities.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.

GTE/ Verizon Wireless

06.1998 - 08.2015

Conducted financial activities for monthly reconciliation and to assist with annual budget.
Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Developed complete business plans and operational strategies for new and existing business.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Facilitated communication with clients and team members to improve business strategy and operation.