Deborah Cole

Seasoned professional with a proven track record at Hilton Corporation, excelling in bespoke experiences and office management. Demonstrated expertise in orchestrating memorable guest services and streamlining operational efficiencies. Skilled in oral communication and networking, adept at fostering public engagement and collaboration. Achieved significant enhancements in guest satisfaction and operational workflows.

I have several years of experience in the Hospitality Industry including Front Desk and Night Auditor. I have Events and Administrative experience. I also have Engineering Admin and Project management experience from the hospitality industry and the Federal Government. While at the Double Tree in Crystal City, I worked very closely with Guests to enhance their experience through Room Upgrades and Amenity Upsells. I have also completed Forbes Luxury standards training and practice FPG methods to secure Upsells on guest rooms and amenities. I also hold a Certificate of Hotel Management from Cornell University (2018). I am extremely articulate and have excellent detail mastery. I have had extensive training on delivery of 'Brand Standards' for Full Service and Luxury properties. I would very much appreciate a meeting to discuss my qualifications further.