DEBORAH COLEBANK
Sales
SAN ANTONIO,TX
Summary
Dynamic professional with a proven track record at Goodwill Industries, excelling in case documentation and customer support. Recognized for outstanding performance with a 99% call evaluation, demonstrating effective negotiation skills and leadership. Committed to enhancing processes and delivering exceptional service while maintaining accurate records and fostering teamwork. Seasoned contractor with many years of experience working on construction job sites, in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines. Liaises with customers and contractors to accomplish projects on time. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Technician-Service Center II FT
Goodwill Industries of San Antonio
San Antonio, Texas
05.2018 - Current
- Work quality is excellent, with a call evaluation of 99% by the supervisor and 98% by the client, which far exceeded the 80% threshold.
- Leads by example when it comes to attendance and schedule adherence, with only one unexcused absence within a year.
- Always take the time needed to assist the member.
- Help members fill out forms for retirement.
- Document members' needs and write cases. Helping them in writing their cases.
Advocate 3
Kohls Call Center
San Antonio, Texas
12.2010 - 04.2018
- Maintained accurate records of customer interactions in the system.
- Managed collection efforts through effective communication with clients and customers.
- Utilized collection software to track accounts and update payment statuses.
- Resolved disputes by negotiating payment plans and terms with clients.
- Documented interactions with clients to maintain accurate records of communications.
- Collaborated with team members to improve collection strategies and share best practices.
Quick & Neat Commercial Services
Self-employeed
San Antonio, Texas
04.1984 - 12.2002
- As the sole owner and operator of this small industrial and commercial power washing and painting company, I had customers like Newell Savage, Pizza Hut, U-Haul, Dairy Queen, the Army Corps of Engineers, Kelly AFB, and Fort Sam Houston Military Base, as well as many apartments and complexes. We traveled all over the US.
- Oversaw inventory management, including ordering and stock organization.
- Trained and supervised staff on customer service best practices and product knowledge. With zero worker's compensation through the years.
- Developed marketing strategies to enhance store visibility and attract customers.
- Implemented cash handling procedures to maintain financial accuracy and security.
- Coordinated vendor relationships for timely delivery of products and supplies.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular assessments of store layout for improved customer experience.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Arranged travel and negotiated with hotels and motels for meals and stays for employees when traveling.
- Received recognition for being an entrepreneur from the Small Business Assistance Center, Kelly, SBDC, and UTSA. Canal 5 San Antonio aired a video about me and my company.
Education
Associate of Science - Hazardous Materials Management
Palo Alto College
San Antonio, TX08-1997
Skills
- Cold calling and sales
- Effective negotiation skills
- Case documentation and records management
- Collection management
- Customer assistance and support
- Software proficiency
- Effective negotiation skills
- Leadership and mentoring
- Problem solving strategies
- Project management expertise
- Safety compliance and teamwork
- Cost estimation
- Hazard analysis and critical control
- Customer communication
- Process improvement
Certification
- I have had a Pest control certification with Texas
- Sanitization certification in San Antonio Texas
- Life and Heath License with Texas
Timeline
Technician-Service Center II FT
Goodwill Industries of San Antonio
05.2018 - Current
Advocate 3
Kohls Call Center
12.2010 - 04.2018
Quick & Neat Commercial Services
Self-employeed
04.1984 - 12.2002
Associate of Science - Hazardous Materials Management
Palo Alto College
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