Deborah Colson
Warren,ME
Summary
Compassionate National Certified Medical Assistant III with extensive experience at Maine Health-Penobscot Bay Medical Center. Proven expertise in electronic health records and patient communication, enhancing workflow efficiency and patient satisfaction. Recognized for reliability and adaptability in fast-paced environments, consistently improving patient outcomes through effective collaboration and meticulous attention to detail. Highly motivated to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always putting the patient first and meaning it every day.
Overview
19
19
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant III
Maine Health-Penobscot Bay Medical Center
Rockport, ME
06.2015 - Current
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared laboratory specimens for testing and analysis.
- Administered medications under physician's supervision.
- Assisted in scheduling patient appointments and maintaining accurate records.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient inquiries regarding appointment times, test results or medications.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Collected vital signs including blood pressure, temperature and pulse rate.
- Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit levels, pregnancy tests and glucometer readings.
- Greeted patients upon arrival at the clinic or hospital setting, verified insurance information and collected co-pays when applicable.
- Cleaned and maintained medical equipment following procedures and standards.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Processed orders for medical supplies and lab equipment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed administrative tasks such as filing, photocopying, faxing and data entry.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Emergency Room Technician
Maine Health-Penobscot Bay Medical Center
Rockport, ME
07.2006 - 06.2015
- Restocked supplies and cleaned equipment between patients.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Stocked and replenished patient care areas with appropriate supplies.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Maintained appropriate inventory levels and replenished treatment areas.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Attended training to validate or refresh basic professional skills.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Greeted, guided and offered assistance to patients and visitors.
- Received blood and bodily fluid samples and passed to employees
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
Emergency Room Technician-EMR Team Building
Mainehealth-Pen Bay Medical Center
Rockport, ME
07.2007 - 08.2008
- Monitored the effectiveness of existing tracking processes and identified opportunities for optimization.
- Analyzed project performance data to identify trends and provide recommendations for future improvements.
- Maintained accurate records of all project-related activities, tasks and deadlines.
- Formulated strategies for streamlining workflow processes related to the tracking system.
- Created detailed documentation regarding processes related to tracking operations.
- Assisted in developing strategies for improving tracking accuracy, efficiency and overall performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Applied Science - Certified Medical Assistant
Central Maine Community College
Auburn, ME06-2014
Skills
- Electronic health records
- Medication administration
- Laboratory specimen handling
- Vital signs assessment
- Patient scheduling
- Regulatory compliance
- Medical terminology
- Patient communication
- Appointment verification
- Patient chart tracking
- Reliability
- Human anatomy and physiology
- Treatment room preparation
- Certified clinical medical assistant (CCMA)
- Vitals collection and documentation
- Patient registration
- Adaptability and flexibility
- Check-in coordination
- Phlebotomy techniques
- Sterile technique
- Respiratory equipment utilization
- Medical terminology knowledge
- Insurance claims
- Supply management
- Electronic health records management
- Venipuncture techniques
- Wound care
- Cleaning and sanitizing
- Certified in basic life support (BLS)
- Patient skin and nail care
Accomplishments
- BLS Certified
- Received Several Moment To Shine Awards
- Recognized for being a preceptor for new medical assistant new hires
- Member of Wow Council
- Member of the National Honor Society of Academics for Central Maine Community College.
- Epic Super user
Certification
- Inducted into the National Honor Society of Academics at Central Maine Community College, Auburn, ME
- Graduated and successfully completed the Certified Medical Assistant Test needed to Continue my Success as a Certified Medical Assistant. Applying and successfully completing the clinical ladders to become a Certified Medical Assistant III.
Deborah Colson
- Member of the Bog Brigade Snowmobile Club
- Volunteers at the free clothing barn in Waldoboro once a month
Timeline
National Certified Medical Assistant III
Maine Health-Penobscot Bay Medical Center
06.2015 - Current
Emergency Room Technician-EMR Team Building
Mainehealth-Pen Bay Medical Center
07.2007 - 08.2008
Emergency Room Technician
Maine Health-Penobscot Bay Medical Center
07.2006 - 06.2015
Associate of Applied Science - Certified Medical Assistant
Central Maine Community College
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