Deborah Contreras
The Bronx
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
State Farm
Yonkers
05.2023 - Current
- Resolved customer issues through effective communication and problem-solving skills.
- Utilized CRM systems to track customer interactions and manage service requests.
- Handled high-volume calls while maintaining professionalism and empathy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Greeted and welcomed visitors, creating a positive first impression.
- Scheduled appointments and maintained calendar for office staff and management.
- Processed incoming and outgoing mail, ensuring timely distribution to departments.
Education
St Catharine High School
Bronx , Ny Skills
- CRM systems
- Customer issue resolution
- Call handling
- Service request management
- Record keeping
- Appointment scheduling
- Interdepartmental collaboration
- Conflict resolution
- Empathy
- Punctuality and reliability
- Multi-line phone talent
- Time management
- Data entry
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Licensed in commercial insurance
- PNC Licensed
- Licensed in life and health insurance
References
References available upon request.
Timeline
Customer Service Representative
State Farm
05.2023 - Current
St Catharine High School